Our engineer Neil recently went to a callout at a care home. He had solved the problem in 2 minutes. Not all heroes wear capes, some repair lifts. This recent callout highlights our rapid response time as well as our commitment to clients.
The client was over the moon with the rapid response to the callout, even saying:
“Neil’s response time was exceptional, ever since him attending site, we haven’t had any additional issues. If an issue did arise, we would 100% use Nationwide Lifts again”.
We will blow you away with our magnificent customer service, getting to site quicker than a cheetah running a marathon. In the event of a lift breakdown, we aim to get to the site as soon as possible.
Customers have always been impressed by our rapid response time and excellent customer service throughout the decades of us being in service. We take all feedback on board, and nothing feels better than when customers are satisfied with us. We may not be perfect, but ensuring phenomenal customer service is vital.
24/7 Operation
Rapid response times aren’t the only thing in our arsenal. Nationwide Lifts are 24/7, working around the clock to ensure your lifts are functioning to the highest possible standard.
In addition, all calls are answered by a member of staff, rather than a call centre. Our splendid team are always ready to assist you in the event of an issue. Furthermore, our staff are always prepared to pick up the phone, meaning you will not be on hold for hours.
Emails are monitored 24/7, and we aim to respond to all emails in less than 24 hours. Your email will not rot in our inbox, we ensure we solve your issues swiftly and efficiently.
Exquisite customer service is the backbone of any company, big or small. We may not be perfect, but exceptional customer service is something we take immense pride in.
Are you experiencing issues, get in touch with us today and let’s discuss the best way forward for you.
