Client communication is always very important for us and our customers (especially as we deal with care sector, NHS, and retail). Whether it is just acknowledging an email or confirming attendance, we keep our customers informed 24/7. Sometimes the news may not be perfect, but we believe in honesty and transparency when dealing with our customers. Our client communication skills can change your world.
According to Hubspot Research, roughly 90% of clients say an “immediate response” is necessary for support related questions. We always address issues ASAP and have had great success because of this.
We get constant positive feedback from our customers on our communication levels, and this is something our owners are dedicated to.
Our Director Paul Robinson said:
“I find it unusual when new customers tell us about leaving their old suppliers. This is more than often down to bad communication and not responding to people. We always strive to offer the best customers service we can and always work as partners with clients”. To us, excellent client communication is key.
At Nationwide Lifts, we are all about making your lift work as easy for you as possible. Throughout the process, you are guaranteed to have rapid response times, open and honest advice, and access to expert opinions. We have a team of friendly and helpful engineers who can help you.
If you are experiencing issues with your lifts, don’t wait until they become worse. Get in touch with us early to prevent further issues.
