first-time fix lift repairs

First-Time Fix Lift Repairs

Nationwide Lifts believe in efficiency and saving you money on your lift repairs. To reinforce our beliefs, we have a first-time fix policy in place for all lifts. We aim to get the lift up and running, and fully repaired on the first site visit.

Our first-time fix lift repairs are excellent because we utilise our time efficiently on site to ensure your lifts are repaired. The main benefit of a first-time fix being a fully repaired lift, with work completed in one site visit.

Why The First-Time Fix Policy Is Good

Our approach to lift repairs can save you money and time, our first-time fix policy ensures no repeat visits. If a second visit is required, however, we will communicate this with you.

Why choose Nationwide Lift Services for your lift repair work? Our strong, focused team will work to get your lift up and running first time by finding the root cause of problems.

Reducing costs and maximize efficiency is something we are known for, this is why first-time fix lift repairs are exceptional. We can help to extend the lift’s lifespan and reduce the likelihood of costly breakdowns or repairs.

All our customers are provided with quality service and excellent communication. This is because exceptional customer service is something we heavily believe in. We work closely with our customers to understand their specific needs and requirements.

We tailor all our services to meet our customer’s unique needs, including budget, lift condition and other factors. Nationwide Lifts have been repairing lifts for over 30 years, during this time we have fixed all types of lifts for various different companies.

In addition, We also provide regular updates and feedback on the status of any repairs or maintenance work, ensuring that our customers are always informed and up to date.

Is your lift not working as normal? get in touch and we can assist you.

Rapid Response

Rapid Response: Exceptional Customer Service Every Time

Our engineer Neil recently went to a callout at a care home. He had solved the problem in 2 minutes. Not all heroes wear capes, some repair lifts. This recent callout highlights our rapid response time as well as our commitment to clients.

The client was over the moon with the rapid response to the callout, even saying:

“Neil’s response time was exceptional, ever since him attending site, we haven’t had any additional issues. If an issue did arise, we would 100% use Nationwide Lifts again”.

We will blow you away with our magnificent customer service, getting to site quicker than a cheetah running a marathon. In the event of a lift breakdown, we aim to get to the site as soon as possible.

Customers have always been impressed by our rapid response time and excellent customer service throughout the decades of us being in service. We take all feedback on board, and nothing feels better than when customers are satisfied with us. We may not be perfect, but ensuring phenomenal customer service is vital.

24/7 Operation

Rapid response times aren’t the only thing in our arsenal. Nationwide Lifts are 24/7, working around the clock to ensure your lifts are functioning to the highest possible standard.

In addition, all calls are answered by a member of staff, rather than a call centre. Our splendid team are always ready to assist you in the event of an issue. Furthermore, our staff are always prepared to pick up the phone, meaning you will not be on hold for hours.

Emails are monitored 24/7, and we aim to respond to all emails in less than 24 hours. Your email will not rot in our inbox, we ensure we solve your issues swiftly and efficiently.

Exquisite customer service is the backbone of any company, big or small. We may not be perfect, but exceptional customer service is something we take immense pride in.

Are you experiencing issues, get in touch with us today and let’s discuss the best way forward for you.

Five Cornerstones

Five Cornerstones of Our Business

Are you a fan of the band Five? If so, we bet you are ecstatic about the news of their grand comeback. They dominated the charts in the early 2000s and they were everywhere.

In addition to the music, turns out they also love lifts, a bonus. Now, maybe they are not as lift-mad as us, but it is still cool to see.

Our Office Manager Nicola Shelley is going to see them live. Who knows, potentially we will win the maintenance contract for their mansions (if only).

Five are another bunch of famous musicians who are lift savvy, alongside Taylor Lift, Kendrick Lift-mar or even Emin-elevator.

Nationwide have been in the lift industry for well over 30 years. Our masterful engineers use their expert skills to get lifts sounding their best, to us, the sound of an efficient lift is a symphony of pure success. In that aspect, we are like the five of the lift industry. Speaking of Five, here are the 5 cornerstones of our business.

Anticipative lift service with an emphasis on efficiency.
Superlative lift repair with an aim to fix on the first site visit.
Resourceful Lift Modernisation with a focus on quality.
Swift and honest approach to lift breakdowns.
Jaw-droppingly good assistance with your LOLERS.

Bet you didn’t notice the first letter of each cornerstone was an initial for each Five member, did you?

Here’s an edited video of Five promoting us (credit to their TikTok account).

When it comes to lifts, we believe we are the one for (four) you, which we are confident will equal five-star customer service.

If you are having issues with your lifts, get in touch. Don’t wait until there’s a problem, we can assist you.

cost-effective lift solution

Cost-Effective Lift Solution: Lift Modernisation

Is your lift old and riddled with constant problems? Perhaps a lift modernisation is the best cost-effective lift solution for you. During a lift modernisation, we replace and upgrade all old or outdated parts. This is an excellent solution for lifts over 15 years old and can vastly improve efficiency as well as ensuring the lift is reliable. Any lift with an age exceeding 15 years old can be subject to an increased chance of lift breakdowns or may malfunction more frequently, a lift modernisation can fix this, however.

A lift modernisation is a magnificent method to minimize the chance of breakdowns, and the efficiency it brings is unparalleled. When you are not wanting the upheaval of a full lift replacement, a lift refurbishment solution from us is a splendid idea. All parts we fit are open protocol and replacements can be sourced from reliable UK suppliers, ensuring swift delivery even in the event of an emergency.

As well as being efficient, lift modernisations are also extremely cost-effective as you wouldn’t need to pay for the installation of a new lift, instead, you pay for the parts and time spent on site. This type of lift solution will save you money in the long run.

In addition to lift modernisations being a cost-effective lift solution, they are also eco-friendly. A lift modernisation is environmentally friendly because instead of installing an entirely new lift, we upgrade all parts of it. The Lift is kept where it is, but we put new parts in and improve it.

We can offer lift controller replacements, lift interior upgrades, hydraulic replacements, door upgrades or replacement lift doors. We can typically get your lift fully refurbished with a new interior and all components in 4 weeks.

Furthermore, we can offer different cost-efficient lift solutions. If you are experiencing problems, please get in contact as we can assist you with any lift issues.

LOLER inspection assistance

LOLER Inspection Assistance – Nationwide Lifts Can Help You

At Nationwide Lift Service, we can provide you with LOLER inspection assistance. We work in collaboration with a third-party insurance company that can complete your LOLER inspections on our behalf, which helps the continuity of an excellent level of service. We have worked closely with this insurance company for many years, and they are reliable. We are sure, with this insurance company, that your LOLER inspections are done to a high standard.

The Lifting Operations and Lifting Equipment Regulations 1998 often shortened to LOLER have stringent regulations for the safe and efficient use of any lifting equipment. LOLER inspections are required every 6 months on passenger lifts and every 12 months on goods lifts. These are legal requirements that must be followed to the letter, otherwise penalties may occur.

We have looked after lifts for well over 30 years and have vast experience in sectors such as care homes, retail companies, councils, private hospitals, colleges, and schools. Throughout our time in service, we have built a reputation of being exceptional with customers, and we have also been recognised for our efficient method of working. We have also been efficient at providing LOLER inspection assistance.

We work around the clock to ensure your lifts are up to shape. Furthermore, we are 24/7 and all calls go to one of our staff members, rather than a call centre. Due to this, you are always going to be speaking to someone within the company. We also offer tailor-made quotes and service, as a one-size-fits-all approach is something we don’t believe in.

If you require a reliable lift supplier for your business, look no further. If you are having difficulties, please get in touch with us.

reliable lift supplier

Reliable Lift Supplier – Why You Should Choose Us

Selecting a reliable lift supplier can be a challenge, given the countless lift companies out there. With vast experience in the lift industry, we pride ourselves on providing excellent customer service. Our staff are known for their outstanding communication with clients and honesty. Numerous examples of successful projects and magnificent testimonials from our clients truly reflect our commitment. We often hear how much clients appreciate our unwavering dedication to them and their lift systems.

Here are some of the reasons we believe you should choose us for your next lift project.

Excellent Customer Service

At Nationwide Lift Services, we are available 24/7, and all calls are answered by our staff rather than a call centre. We ensure rapid response times and aim to attend any breakdowns as swiftly as possible. We are always honest with our clients, whether they are new or existing customers.

Vast Experience As A Reliable Lift Supplier

With decades of expertise in lift care, we have successfully completed numerous projects, including lift maintenance, repairs, and lift modernisation. Our experience contributes to our reputation as a reliable supplier in the lift industry.

Work With Several Unique Sectors

We have completed work for various industries, such as care homes, retail, colleges, schools, NHS private hospitals and councils. A lot of key players within these sectors recognise us as a reliable supplier.

Our Approach To Your Lifts

We believe in a bespoke approach rather than a one-size-fits-all solution. We offer bespoke quotes, taking into account factors such as lift’s condition, age, usage frequency and your budget before devising the best plan for your company. This personalized approach further establishes us as a reliable supplier.

Reliable Lift Supplier Focusing On Quality And Value For Money

Our combination of efficient work and quality services ensures that costs remain low. We provide comprehensive lift maintenance, allowing our engineers to spend more time on-site to identify potential issues before they escalate. This proactive maintenance can save you significant money in the long run by minimizing breakdowns. Additionally, we have a first-time fix policy for all lift repairs, meaning our engineers will strive to resolve issues during the initial visit.

If you are experiencing issues with your lifts, please contact us. We are here to help.

Glass Lift

Glass Lift Refurbishment – Case Study

This week we finished a glass lift refurbishment project for a national retail store. We look after the client’s lift portfolio throughout the UK doing all types of lift repairs, lift refurbishments, breakdowns and lift maintenance.

What we did on site

Glass Lift Door Overhaul

During our time working on the lift refurbishment, we upgraded the door operator to an L&L which allowed the doors to run smoothly and more efficiently. We also replaced the lift door locks and rollers, giving the client piece of mind without major upheaval.

Control Panel Replaced

We replaced the control panel to a more modern and efficient lift control system with LIMAX levelling and great diagnostics for our engineers on site. The glass lift will now run in a much more reliable manner. All components we replace are open protocol and manufactured in the UK.

Benefits Of Getting Your Lift Refurbished

Saving money in the long run – Old lifts are a lot more likely to breakdown, and the older it gets, the more it will breakdown, costing you more money in the long run and lots of downtime. If a lift is over 15 years old, we recommend getting your lift refurbished.

More eco-friendly – Lift refurbishments are more eco-friendly as opposed to a new lift replacement, as you only replace the main components. This saves throwing away lots of components and parts, which is better on the environment.

Minimal Disruption for Your Business – This type of lift project causes less disruption; instead of dealing with the hassle of taking the lift out and putting a new one in, we simply replace the key components and parts. Delivery time is between 2 and 4 weeks.

Quick to install – We can normally get a lift upgraded within one to two weeks, ensuring reduced downtime in comparison to new lifts (typically 8 weeks).

National Retailer Glass Lift Modernisation Overview

Time it took to complete – 10 working days

Lift Age – Over 15 years old

Project Type – Lift Refurbishment

Lift Type – Glass lift

Engineers who completed the work – Neil and Craig

If you have a problem lift, please get in touch with us. For a bespoke lift quote. We aim to respond within 24 hours, and we would be more than happy to work with you.

repairs manager

Repairs Manager Job Vacancy

The Repairs Manager is responsible for overseeing all repair sales and operations within the organisation. This role involves liaising with our engineers and clients, ensuring that repairs are completed efficiently and to the highest standards. The Repairs Manager will also liaise with other departments to ensure seamless communication and workflow, while maintaining a focus on customer satisfaction and quality control. This is an exciting role for someone in a forward-thinking company who continue to grow.

Duties

  • Liaise with engineers ensuring we find repair opportunities on all sites.
  • Quote for repairs and upgrades needed on lifts in our portfolio.
  • Liaise with suppliers in the lift industry for parts.
  • Secure and book in new repair orders.
  • Supervise and coordinate the daily activities of the repairs team.
  • Develop and implement repair processes and procedures to enhance efficiency.
  • Monitor repair timelines and ensure that all projects are completed on schedule.
  • Manage inventory of repair parts and materials, ensuring adequate stock levels.
  • Liaise with customers regarding repair status and address any concerns or queries.
  • Prepare reports on repair activities, including performance metrics and areas for improvement.

Skills

  • Must be able to use CRM systems and be good with admin.
  • Must be able to multitask and be organised.
  • Excellent problem-solving skills and attention to detail.
  • Proficient in using repair tools and equipment relevant to the industry.
  • Effective communication skills, both verbal and written with customers.
  • Ability to work under pressure while maintaining high-quality standards.

Nationwide Lift Services are a privately owned lift company who have been established for over 30 years. Our management team have over 100 years’ experience between them in the lift industry. We have an ideal base near Stoke, where we can offer nationwide coverage for all new lifts, lift service, lift repair or lift modernisation work.

Our range of lift maintenance and lift repairs are sold into local councils, schools, colleges, hospitals, property developers, care homes and flats. We offer a vast range of services and are incredibly competitive. Someone with the right attitude should gain success and achieve realistic targets.

Interested? Call us at 01782 562000 for a free no obligation chat. Alternatively, email us.

care home group

Care Home Group Contract Win: Lift Maintenance for Care Homes

Nationwide have had a great start to 2025, securing the lift maintenance for a care home group. The care home group have homes ideally based in the Midlands and North, where we have excellent coverage for our clients. They have been impressed with our magnificent customer service so far and recently said, “dealing with Nationwide Lifts has been a breath of fresh air”.

We always promise that we maximise our time on site carrying out lift maintenance, which helps us spot potential issues before they happen. It also ensures that the lifts are safe, reliable, and in line with regulations.

We work as partners with our customers and offer a traffic light system for lift repairs, which helps budget for urgent work and work in the future. We also try to lose the industry jargon and have a chat through, so they know what work needs to be done.

Our bespoke lift service packages can be tailor-made to suit your needs. We can offer conventional contracts or comprehensive solutions for your lift servicing. However, we evaluate factors like type of equipment, usage, age, and client budgets prior to deciding the method that works for you. Doing the right lift service on your site is really important to maximise the life cycle of your lift. Lift maintenance for care home group businesses is essential.

By having the correct in-house engineers and an appropriate lift service structure in place, this will save you money, issues, and downtime for all your lifts. Our lift engineers have extensive experience fixing and maintaining all kinds of lifts. We have lift service contracts for hydraulic lifts, traction lifts, platform lifts, cabin lifts, step lifts, chain-driven lifts, and hoists in place throughout the United Kingdom.

When a problem arises with your lift, don’t hesitate and make sure to contact us.

Repair sales

Repair Sales Journey Begun By Yasmine

Yasmine, who is one of our dedicated office staff, joined the company a few months ago, and she has been doing an excellent job and has proven to be a valuable asset to the company. Beginning this week, Yasmine has begun her journey into the world of repair sales. She is already enjoying it and has been receiving high-quality training throughout and will continue to learn on the job.

We have always been supportive with our staff and engineers, and we deliver them exceptional training in their roles as part of their employment. You learn something new every single day, and we strongly believe in this approach. We look forward to Yasmine’s repair sales success.

With her handling repair sales, she can assist you with all your lift repairs. As a credible lift supplier, Nationwide Lift Services possesses a great deal of experience. From passenger lifts to goods lifts, our company has partnered with clients in various different sectors both locally and across the nation. Our engineers and office staff are trained to a high level, ensuring reliable service and support at all times.

We are committed to honesty, top-notch customer service, and tailored solutions for all our clients. We aren’t believers in a generic approach. Rather, we offer bespoke quotes that are determined by your requirements, financial constraints, and the state of your lifts. We can make lift work less difficult for you by adapting to your industry, thus boosting our repair sales efficiency.

Allow us to assist you in staying ahead of your lift rather than waiting for issues to occur. Whether you require lift maintenance, repairs, modernisation, or help with LOLER inspections (in collaboration with a trusted third-party company), we’re here to ensure smooth, safe, and reliable lift performance at your company, supported by our dedicated repair sales team. Get in touch with us today.

education sector

Education Sector Contracts Gained – Continuing A Winning Streak

Nationwide Lifts have had a busy few months, acquiring contracts in various different industries. We have continued our streak of glory by effortlessly winning 2 contracts in the education sector. We have completed lift projects for many different schools and colleges over the span of an impressive 30+ years.

Disabled staff or students rely on lifts to move from floor to floor. With a large number of students across the UK having disabilities, ensuring the lifts are working efficiently is vital. We acknowledge that inefficient or problematic lifts can cause disruption in the education sector; however, it doesn’t have to be this way.

As a trustworthy lift supplier, Nationwide Lift Services offers a wealth of experience. From passenger lifts to goods lifts, our company has collaborated with clients in the education sector both locally and nationwide for years. Our engineers and office staff are highly trained, ensuring reliable service and support at every step. This new partnership with these respectable education companies highlights our unwavering commitment to honesty, excellent customer service, and tailored solutions for every client.

We recognize the frustrating nature of dealing with broken lifts or suppliers who do not deliver. That’s why we don’t believe in a one-size-fits-all approach. Rather, we offer bespoke quotes that are determined by your requirements, financial constraints, and the state of your lifts. We can make lift work easier for the education sector, by adapting to your industry.

Don’t wait for problems to arise; let us help you stay ahead of the game. Whether you require lift maintenance, repairs, modernisation, or help with LOLER inspections (in collaboration with a trusted third-party company), we’re here to ensure smooth, safe, and reliable lift performance at your local college or other facilities.

Get in touch today to see how we can support your lift needs!

Care Home In Crewe – Case Study

This week we finished a lift refurbishment project for a care home in Crewe. It is always nice to get positive feedback BUT from a independent lift tester that can be golden. In Carl’s words “that was a perfect job and really neat and tidy”. Great work from Ted and Jay on site and we have a very happy client with a very reliable lift now.

What we did on site

Hydraulic Systems Upgraded

During our time working on the lift refurbishment, we upgraded the complete hydraulic system to ensure the lift ran smoothly, safely and more efficient. We replaced the hydraulic tank, pump, valve block, oil and ram seals.

Control Panel Replaced

We replaced the control panel to a more modern and efficient lift control system with LIMAX levelling and great diagnostics for our engineers on site. The lift will now run in a much more reliable manner. All components we replace are open protocol and sourced in the UK.

Before and After

Benefits Of Getting Your Lift Refurbished

Saving money in the long run – Old lifts are a lot more likely to breakdown, and the older it gets, the more it will breakdown, costing you more money in the long run and lots of downtime. If a lift is over 15 years old, we recommend getting your lift refurbished.

More eco-friendly – Lift refurbishments are more eco-friendly as opposed to a new lift replacement as you only replace the main components. This saves throwing away lots of components and parts which is better on the environment.

Minimal Disruption for Your Business – This type of lift project causes less disruption; instead of dealing with the hassle of taking the lift out and putting a new one in, we simply replace the key components and parts. Delivery time is between 2 and 4 weeks.

Quick to install – We can normally get a lift upgraded within one to two weeks, ensuring reduced downtime in comparison to new lifts (typically 8 weeks).

Care Home In Crewe Overview

Time it took to complete – 7 working days

Lift Age – Over 15 years old

Project Type – Lift Refurbishment

Engineers who completed the work – Ted and Jay

If you have a problem lift, please contact us for a bespoke lift quote. We aim to respond within 24 hours, and we would be more than happy to work with you.

Marketing Wizard

Marketing Wizard: Celebrating 1 Year of Michaels Sorcery

Today marks 1 year since Michael Robinson kickstarted his journey with Nationwide Lift Services. When he first joined us, he was doing lead generation and assisting in sales, while looking after social media and the website on the side. Today, he is a marketing wizard, his wizardry knows no bounds as he strives to improve daily.

Michael is based in our Hull office and often comes to the head office, enjoying working from 2 different environments (and a nice Indian meal).

Michael looks after the website and social media for our company. He seamlessly handles his marketing tasks like a true wizard. He first began his career with us at the young age of 19, fresh out of college and determined to learn the ins and outs of the lift industry.

Michael’s hobbies translated well into the world of work, as he enjoys creating websites in his spare time, he created a website aged 15 based off graphic design. He has a solid background in computers, studying IT and media at college for 3 years. During his time working for us, he has been responsible for generating boatloads of revenue, exemplifying his marketing wizard skills.

Nationwide Lift Services has over 30 years of experience in lift repairs and callouts, providing reliable and expert care for your lift needs. Our team offers honest advice and top-quality technician support, ensuring your lifts are in the best hands.

Nationwide Lift Services have a first-time fix policy, where we will aim to get the lift repaired on our first site visit (to avoid repeat visits). This approach saves you money and minimizes disruption. Our method of working can help in reducing callouts, our lift engineers are highly experienced and are trained to repair all types of lift.

There is no sorcery involved in our methods of working, get in touch today.

nursing home lift

Nursing Home Lift Breaks Down: How We Helped

Recently, we attended a lift breakdown at a nursing home, situated close to our headquarters in Stoke. The nursing home lift was riddled with problems; however, it was no challenge for Nationwide Lift Services. The care home had issues with their lift doors, and the car door operator belt was damaged. Soon after the callout, our engineer Ted arrived swiftly on site.

We had a spare car door operator belt in our office unit, so we returned to site and installed the new one, we also did a full clean down of the operator. We succeeded in completing all the repair work within a 2-hour window, The client was ecstatic with our nursing home lift work.

Likewise, we understand that ensuring the nursing home lift is up and running is paramount, especially in an industry like the care sector. We pride ourselves on being an honest, 24/7 company who are known to go the extra mile for our customers. Furthermore, we can attend any callouts to your care home quickly, and we can guarantee outstanding customer service.

You can help prevent the chance of a lift breakdown by cleaning between the lift doors regularly and ensuring everyone is using the lifts properly. We always aim to get to the site as soon as possible. We can guarantee great customer service, especially for emergency callouts.

Nationwide Lift Services have a first-time fix policy, where we will aim to get the lift repaired on our first site visit (to avoid repeat visits). This approach saves you money and minimizes disruption, reducing callouts. Our lift engineers are highly experienced and are trained to repair all types of lift, including those in nursing homes.

Nationwide Lift Services have been repairing care home lifts for 30+ years. With us, you are in good hands. We can offer you advice for your nursing home lift, and we will always be honest with our customers. Get in touch so we can look after your care home lifts.

local college

Local College Contract Won by Nationwide Lifts

We’ve started the week on a high note! Our Sales and Marketing Manager, Jamie Tappenden, has secured another new contract with a local college in Staffordshire. This college, located conveniently near our Stoke headquarters, has nine lifts on-site that will now benefit from our expert care.

Over the past few months, Jamie held several productive meetings with the college team. During these discussions, the local college expressed their frustrations with their previous supplier, citing issues like inadequate servicing, poor communication, and persistent problems with their lifts. Fortunately, we stepped in to turn things around. Through Jamie’s dedication, regular communication, and a proactive approach, we earned their trust and their business.

At Nationwide Lift Services, we bring extensive experience as a reputable lift supplier. From passenger lifts to goods lifts, we’ve partnered with colleges both locally and nationwide for years. Our engineers and office staff are highly trained, ensuring reliable service and support at every step. This new partnership with the local college highlights our unwavering commitment to honesty, excellent customer service, and tailored solutions for every client.

We understand how frustrating it can be to deal with malfunctioning lifts or suppliers who don’t deliver. That’s why we don’t believe in a one-size-fits-all approach. Instead, we provide bespoke quotes based on your needs, budget, and the current condition of your lifts.

Don’t wait for problems to arise, let us help you stay ahead of the game. Whether you require lift maintenance, repairs, modernisation, or help with LOLER inspections (in collaboration with a trusted third-party company), we’re here to ensure smooth, safe, and reliable lift performance at your local college or other facilities.

Get in touch today to see how we can support your lift needs!

lift technician

Lift Technician Neil Duncan – The Lift Whisperer

When we took over 5 years ago, we had big plans for the company. Two of the previous lift engineers who worked at Nationwide Lifts before Paul Robinson took over wanted to join us on our mission to expand the business. One of which is Neil Duncan who is our lift technician and the other is Steve Bowditch who is currently on a Worldwide Cruise (Just in case you didn’t know).

Neil has worked for the business for over 20 years and in that time has gained vast experience on lift installations, lift refurbishments, breakdowns, repairs, and maintenance. He is very knowledgeable and has a positive can-do attitude at all times. Neil’s attention to detail and patience on site is a real asset for our company and also our customers. He is currently helping the rest of our team become Lift God’s like him. He can even do a drawing if you ask him. Furthermore, he has been extremely loyal to the company in his time working here, as a dedicated lift technician.

We know Neil as the lift whisperer, he always manages to resolve any issues and has completed an array of successful lift modernisations. Several of our customers love having him on site, and he is always honest with the client, just like the rest of the staff who work for us. He is truly a remarkable lift technician.

Nationwide Lift Services have a first-time fix policy, where we will aim to get the lift repaired on our first site visit (to avoid repeat visits). This approach saves you money and minimizes disruption. Reducing callouts, our lift engineers are highly experienced and are trained to repair all types of lift.

Nationwide Lift Services has over 30 years of experience in lift repairs and callouts, providing reliable and expert care for your lift needs. Our team offers honest advice and top-quality technician support, ensuring your lifts are in the best hands.

Contact us today to see how we can assist with your lift requirements!

Nationwide Lift Services

Nationwide Lift Services – Celebrating 5 Years

Five years ago, our directors, Kenneth Chappel and Paul Robinson, founded Nationwide Lift Services with nothing more than their vision, dedication, and a commitment to excellence.

We opened our first office in Stoke-on-Trent, which remains our head office. Since then, we’ve experienced remarkable growth and have had an excellent year from start to finish. Some of our highlights include winning significant healthcare contracts and expanding our reach.

As part of our ongoing expansion, 2024 saw the opening of our second office in Hull. This milestone reflects Nationwide Lift Services’ commitment to growth and enhancing our ability to serve customers more effectively.

We’ve also invested heavily in our team, implementing various training methods to ensure our staff are more skilled than ever. Their expertise is growing by the day, and we’re proud of their commitment to delivering exceptional service.

Our team has grown significantly this year:

  • In February, we welcomed Michael, who now manages our marketing efforts and oversees the website and social media at Nationwide Lift Services.
  • In April, Jamie Tappenden joined as a sales engineer and was recently promoted to Sales and Marketing Manager. Jamie brings vast experience in sales and marketing and continues to drive outstanding results.
  • In August, Daniel joined us with no prior job experience and now assists our Repairs Manager, Brad. We also hired Jay, an apprentice engineer eager to learn, who has been working closely with our experienced engineer, Neil.

We’re incredibly proud of our achievements this year and are excited about the future. Our aim for 2025 is to build on this year’s success, surpassing all targets and continuing to provide top-tier lift services.

For over 30 years, Nationwide Lift Services has been looking after a wide variety of lifts. Don’t wait for issues to arise — contact us today to ensure your lifts are running smoothly.

From all of us at Nationwide Lift Services, we wish you a Merry Christmas and a Happy New Year!

callouts

Callouts and lift breakdowns – how to reduce them

Are you having issues with your lifts? Constant breakdowns maybe, performance issues or just general problems. If any of this applies to you, then you should contact us to inspect your lift. We have a helpline for all callouts which is 24/7, and you will always be put through to a member of our team.

Don’t wait for the lift breakdown to happen; get the issue fixed as soon as possible. When you notice a fault, get in contact with us. Being proactive will benefit you and your business and will save you the hassle of a lift breakdown and will reduce callouts, it will also save you money as we can fix the issue before it becomes more serious.

Some signs that a lift breakdown may soon happen include:

  • Door issues, including stuck, unresponsive, or malfunctioning doors.
  • Power outages.
  • Worn-out sheaves.
  • Inadequate lubrication of moving parts.
  • Bearing failures.
  • Misaligned motor drives.
  • Improper use of the lift, such as overloading, vandalism, or misuse.
  • Electrical issues, mechanical failures, and control system glitches.

You can help prevent the chance of a lift breakdown by cleaning between the lift doors regularly and ensuring everyone is using the lifts properly. We always aim to get to the site as soon as possible. We can guarantee great customer service, especially for emergency callouts.

Nationwide Lift Services have a first-time fix policy, where we will aim to get the lift repaired on our first site visit (to avoid repeat visits). This approach saves you money and minimizes disruption. Reducing callouts, our lift engineers are highly experienced and are trained to repair all types of lift.

Nationwide Lift Services have been repairing lifts and doing callouts for 30+ years. With us, you are in good hands. We can offer you advice for your lift, and we will always be honest with our customers.

You can read more about lift repair here

inspection

Inspection of your lifts – How we can help with LOLERS

The Lifting Operations and Lifting Equipment Regulations 1998, also referred to as LOLER, impose strict regulations for the safe operation and use of lifting equipment. Passenger lifts are required to be inspected every six months, while goods lifts need annual inspections. LOLER inspections are mandatory and must be strictly adhered to.

Regulation 9 of LOLER mandates that all lifts used in work activities or daily operations must undergo thorough examinations by a competent and qualified individual at regular intervals. These regulations apply to any lifts or hoists used for lifting people or loads.

If you own lifts or are responsible for their safe operation in a workplace, such as a facilities manager or supervisor, you are considered a ‘duty holder’ under LOLER regulations.

As a ‘duty holder,’ you have a legal obligation to ensure that the lift is thoroughly examined and safe to use. If you own a lift primarily used by the public, this guidance can also help you comply with broader health and safety legal duties under the Health and Safety at Work etc Act 1974.

We have been in the lift industry for over 30 years, and we work closely with a third party insurance company who can complete your LOLER inspections on our behalf, which helps continuity of a high level of service. We have been working with this company for a long time, and we know them as reliable and efficient.

At the end of a LOLER inspection you are given a report of the companies findings, we can help you fix any issues with your lift.

If you want to know more information about LOLER inspections, please read our LOLER page. This will tell you everything you need to know about LOLER examinations.

Please get in contact with us if you are needing help with your LOLER inspections.

west midlands care home

West Midlands Care Home – Case Study

We have recently supplied a lift refurbishment solution in the West Midlands for a new care home client, as their current supplier was 35% more expensive than us. For many years, we have been looking after care homes, the NHS and local councils in Staffordshire, Midlands, and Northwest.

Lifts are essential for care homes but have often been designed with only one lift on site, making reliability of the only lift absolute paramount. We currently look after many lifts in care homes throughout the UK, some as old as 50 years old, that keep running. Unfortunately, some suppliers installed cheap hydraulic and lift control systems from Europe in many of the care homes in the UK. These do not have the lifespan as say an old H&C traction lift would, so the client has to do upgrades within 15 to 20 years. LEIA do advise a control system upgrade after 15 years, so it is worth planning with clients for these upgrades before they become a problem.

The care home in the West Midlands was very dated and very unreliable. A lift refurbishment is a great solution for existing sites as we can typically start within 4 weeks and complete in 1 to 2 weeks dependent on the work. We started this project within 4 weeks and completed all the below work in two weeks, which was half the time other companies had quoted. The client is over the moon and already discussing future lift modernisation work with us.

OUR WORK ON SITE:

Control System

We replaced the lift control system, shaft positioning system, car top controls, car controls, landing controls, position indicators, safety edges and all associated wiring. The lift’s electrical system was 30 years old and very dated and unreliable. This now ensures the lift is reliable and safe.

west midlands care home

Hydraulics

During our time on site, we upgraded all the hydraulic systems (new tank, valve block, pump, and oil), which were old and needed replacing. Now the hydraulics are reliable and work smoothly. Upgraded hydraulics can help reduce the chance of lift breakdowns, make the lift more reliable, improve ride quality and make floor levelling more accurate. Upgrading the hydraulics can also increase the efficiency of the lift and minimise noise at the Care Home.

Door Operator

We upgraded the door operator, as before they were worn and would typically cause the lift to break down. Now the new door operator is working like they are supposed to, efficient and smooth. Door operator upgrades greatly improve your lift reliability, as many breakdowns are lift door related. The refurbished lift at the West Midlands care home has been running well ever since.

Lift Interior

The lift interior had become very dated and tired. We offered a great solution that is modern and in keeping with the care home, client, and new lifts. We replaced the walls with nice grey laminated panels, added new wooden laminate flooring, new LED efficient lighting, new full width mirror and new handrail. In conjunction with the new car controls, it looks like a brand-new lift inside.

COST SAVING IN THE LONG TERM – Old lifts are a lot more likely to breakdown and the older it gets, the more it will breakdown, costing you more money in the long run. If a lift is over 15 years old, we recommend getting your lift refurbished (so does the lift association) as it will reduce the chances of breakdowns and make the lift generally all round better, safer, and more efficient.

More Eco-Friendly – Lift refurbishments are more eco-friendly than a full replacement lift, as you only replace the major components that cause the lift faults. Lift refurbishments are also more cost-effective as instead of paying for an entirely new lift, you pay for key components to be replaced to ensure reliability and safety.

FAST & Minimal Disruption For Your Business – A lift modernisation project can be started within 4 weeks and completed within 1 week. A new lift can be long lead times (16 weeks), 6 weeks on site and cause huge disruption. A modernisation is a great solution in existing and busy buildings as quicker, cheaper and no electrical or building work needed.

West Midlands Care Home Overview

Time it took to complete – 10 working days

Lift Age – Over 30 years old

Project Type – Lift Refurbishment

Engineers who completed the work – Neil and Steve

lift interior

Lift Interior Upgrades For Your Lift

Picture this: you step into a lift. What is the first thing that captures your attention? The lights? The buttons? Perhaps it’s the impending awkwardness of lift small talk? Or maybe just the mirror. The interior of a lift always catches our eye.

A lift interior captures the personality of the lift. Throughout our 30 years as a reputable lift company, we have refurbished lots of them. A lift refurbishment can improve your lift dramatically, a nice looking interior can be a subject of your customers discussions and make the lift look better.

After all, you want a pristine looking interior that ensures your lift ride is enjoyable. Whether it is your lift or you are in the middle of a busy shopping centre simply grabbing a lift to get to the next floor, a charming looking interior makes a world of difference.

Take this example of a lift refurbishment job we did for a local care home, when we arrived at site we were greeted to an old, bog-standard lift riddled with problems. After working our magic, we turned it into a swanky telephone box.

Lift Refurbishment is an excellent solution to give an old lift a brand-new life. If you are not wanting the hassle of getting a new lift installed, a lift modernisation solution from us is a great idea. All the parts we fit are open protocol and replacements can be sourced from UK suppliers, speeding up delivery in the event of an emergency.

We can offer you lift controller replacements, interior upgrades, hydraulic replacements, door upgrades or new lift doors. We also offer the complete turnkey solution for our clients by offering builders-work and electrical work as part of our package. Furthermore, we can often get your lift fully modernised with a new interior and all components in 4 weeks.

Derbyshire Care Home

Hydrax and Nationwide Lifts Recent Collaboration

Recently, we have been working closely with Hydrax for our lift modernisation projects, and their expertise has made a significant impact on the success of these initiatives. Hydrax is a highly professional and knowledgeable supplier of lift parts, with a leadership team that collectively boasts over 100 years of experience in the lift industry. This vast experience has given them a deep understanding of the challenges and needs of businesses in the lift sector, making them a trusted partner for us.

We have been doing lift modernisations for 30 years, and we can happily say we haven’t had any issues with Hydrax. They have been excellent throughout the modernisation projects.

Their staff are trained to a high standard and are dedicated to meeting the unique demands of each project. Hydrax goes above and beyond by tailoring solutions to satisfy individual requirements, ensuring that all components and systems are specifically designed for maximum efficiency and reliability. They pride themselves on their ability to deliver “Solutions by Elevation” through quality-assured design and manufacturing processes.

One of the standout aspects of working with Hydrax is their exceptional customer service. They are always available to assist, and even when we encounter difficulties such as struggling to identify a specific part, Hydrax makes it simple. All we need to do is send them a photo, and they promptly identify the part and provide a detailed quote, saving us time and effort. This level of responsiveness and attention to detail ensures that projects move forward smoothly and without delay.

Overall, Hydrax has proven to be an invaluable partner in our lift modernisation efforts. Their professionalism, extensive knowledge, and commitment to service have supported the successful execution of our projects, and we look forward to continuing our collaboration with them.

Please contact us for your lift modernisation projects.

Staff Training

Staff Training with Nationwide Lifts

At Nationwide Lift Services, we believe in the power of self-development, and we are constantly looking for ways to improve and grow our skill set. Our team is the backbone of our success, and we are proud to foster a culture where learning and growth are a priority. Whether it’s our engineers working on-site or our office staff managing operations, we encourage everyone to continuously enhance their skills and achieve their full potential through staff training initiatives.

Throughout the last 30 years we have been providing our lift services around Staffordshire and the rest of the nation. Our staff regularly partake in lift training and our engineers regularly participate in advanced training courses to stay up to date with the latest technology, safety standards, and installation techniques. This reflects our dedication to comprehensive staff training.

The training our staff and engineers go through ensures we deliver efficient and reliable services to our clients every day. Behind the scenes, our office staff are just as committed to improvement, earning qualifications in areas like project management and customer service.

This week Jamie Tappenden, our Sales Manager, has recently completed a project management course, showcasing our team’s dedication to growth and excellence. During this course, he reinforced his skill set and learnt new things.

Investing in personal and professional development isn’t just about improving skills, it’s about creating an environment where everyone feels valued, motivated, and capable of growth. The emphasis on staff training reflects in the quality of service we provide and the strong relationships we build with our clients.

We’re proud of our team’s achievements and will continue to support their journey of lifelong learning. After all, our strength as a company comes from the strength of the people behind it.

If you are having issues with your lift, please contact us, we can help you and your business out through our well-trained staff.

Passenger training

Passenger Training with Nationwide Lift Services

Nationwide Lift Services have been part of the lift industry for an impressive 30+ years, throughout this time we have maintained and repaired hundreds of lifts and now, to ensure comprehensive passenger training, we continually expand our services.

In an ever evolving industry, we’re always striving to provide exceptional value to our clients. That’s why we’re thrilled to announce a new addition to our suite of services:

Passenger Release Training!

This training is designed to equip your team with the skills and confidence to safely release passengers from lifts in the unlikely event of entrapment. While we pride ourselves on ensuring that lifts operate smoothly, we recognize the importance of adequate training for emergencies.

Why should your team receive Passenger Release Training?

  • Safety First: The safety of passengers is paramount. Our training ensures your team knows how to handle emergency situations with care and professionalism, emphasizing the need for proper passenger training.
  • Reduce Downtime: Quick and efficient response can minimize disruption and ensure your lift is back in operation as soon as possible.
  • Compliance & Confidence: Stay compliant with health and safety standards while giving your team the knowledge and confidence to act decisively, a key component of thorough passenger training.

Our training is practical, comprehensive, and tailored to your specific lift systems, ensuring your staff are well-prepared for real-world scenarios.

We’re proud to offer this vital service as part of our commitment to keeping our clients’ lifts running safely and efficiently. By empowering your team with this training, you can enhance both safety and service for those who rely on your lifts every day.

If you’d like to find out more about Passenger Release Training or arrange a session for your team, don’t hesitate to get in touch. Together, we can keep your passengers safe and your lifts running smoothly!

Motor Room

Motor Room in Winter: The Problems

As the winter months approach, it can cause a whole host of problems for lifts. It is important to know how to keep your lift motor room at the right temperature. A lift motor room should ideally be kept at 20 degrees. Chilly weather can lower the temperature, potentially leading to issues such as improper hydraulic fluid consistency. Here are some common problems caused by cold temperatures and how to solve them:

Reduced efficiency of lift components:
Hydraulic systems may experience thickened hydraulic fluid, causing sluggish performance or delayed responses. Electric motors may struggle to start if lubrication becomes less effective in colder temperatures, warming up the motor room is essential.

Increased wear and tear:
Chilly conditions can make oil or grease more viscous, reducing lubrication and increasing wear on gears, bearings, and rollers. Rubber or plastic parts may become brittle, leading to cracking.

Electrical problems:
Fluctuating temperatures can cause condensation on electrical components, increasing the risk of short circuits or corrosion. Battery performance or capacity may also decrease in cold conditions. Keeping the motor room at 20 degrees is important.

Control system failures:
Temperature-sensitive electronics in modern lifts may malfunction if the ambient temperature drops below their operational range. Sensors and relays may fail, resulting in miscommunication or false error signals.

Health and safety risks:
Lift engineers may struggle to work in a cold motor room, impacting the quality of repairs or routine checks. Cold-related failures could also lead to lift downtime, inconveniencing users and posing potential safety hazards.

Solutions

  • Install air con systems to maintain a consistent temperature in the motor room (ideally 20c).
  • Ensure the motor room has the correct air flow and flow to fresh air.
  • Use proper insulation to help stabilise the temperature range.
  • Schedule regular maintenance during colder months to address potential issues proactively.
  • Monitor the environment with temperature and humidity sensors to track the motor room’s climate.

Contact us if you are having any winter related lift issues.

risk assessments

Risk Assessments for your lifts

At Nationwide Lifts, we have been working closely with care homes and the NHS for many years. We understand how important it is to ensure the lifts are reliable and efficient in these critical sectors. We also understand the importance of completed risk assessments.

Often in some older care sector sites, the designers never considered a second lift or stairlift as a backup plan in case the lift went off. Our plan is to ensure we spot the future issues before they occur. Thorough risk assessments frequently help achieve safer working conditions and ensure the lift is safe.

We offer free full risk assessments every year on every site we look after. So we would look at all components and parts to ensure that all upgrades and replacements are done when required. We work closely with clients on this to ensure they have minimal downtime for the lift on site.

In the lift industry, maintenance can be rushed due to low costs that the industry charge, but we try to be different and offer this comprehensive solution. It works, and we help to reduce breakdowns on all sites.

We have worked with some key players of the care industry, delivering them exceptional service, and saving them costs on repairs. If you are a care home manager who gets busy, the last thing we would want is for you to have problems with your lifts.

We understand there are several challenges involved within the care industry. The safety and mobility of residents, many with limited physical abilities, is paramount. We are aware reliability of lifts may be a concern of yours, as efficient lifts are necessary for transporting residents between floors. With our approach to lift maintenance and comprehensive risk assessments, we aim to prevent all future lift issues for your care home.

Frequent lift breakdowns can lead to delays in care, increased risk of accidents, and less independence for residents, something we’re sure you don’t want. Regular and proactive lift maintenance can minimize these difficulties and put you at ease by ensuring that lifts are always in operation, reducing the risk of accidents, and improving the overall efficiency of care delivery. This not only enhances the safety and well-being of residents but also eases the workload of care staff, allowing them to focus more on providing quality care. Please contact us if you are having issues with your lifts.

DMG Trip

DMG and Nationwide’s Trip to Rome

Recently, Nationwide Lift Services had the privilege of joining Shorts Industries on a business trip to Rome for the DMG project. This initiative highlights the Shorts Industries DMG Controller, an innovative solution for lift control known for its high quality, reliable performance, and efficient delivery times. Nationwide is proud to support Shorts Industries in this venture, as we have shared a longstanding partnership that has seen them install over 800 lift controllers over the years.

Representing Nationwide on this trip were Brad Rogers from our sales team and engineers Neil and Craig, who joined Paul Livingstone from Shorts Industries. The Rome visit offered a deep dive into the technical aspects of the DMG Controller, giving our team an opportunity to tour the DMG factory. They engaged with various components of the controllers, analysing their functionality and discussing how these parts come together to form a robust, high-performance lift solution. This hands-on experience expanded their technical expertise and enhanced their practical understanding of lift systems, solidifying Nationwide’s commitment to delivering top-tier lift services.

Beyond the business agenda, the trip provided valuable moments of camaraderie and cultural exchange. Sharing meals and stories in Rome, our team and the representatives from Shorts Industries built stronger connections that are essential for effective collaboration. This partnership is a true reflection of Nationwide’s service approach, and it was great to see this dedication in action.

Overall, the Rome trip was a valuable experience, enabling our team to enhance their knowledge and skills while also fostering our relationship with Shorts Industries. At Nationwide, we look forward to more opportunities to collaborate on projects that push the boundaries of lift technology, ensuring exceptional service for our clients.

Our managing director Paul Robinson and sales engineer Jamie Tappenden have had nothing but good to say about the trip, Brad, Neil, and Craig enjoyed it too.

If you are having issues with your lifts, or if it needs maintenance or even modernising, please contact us.

Testimonial

Testimonial: Lovett Care Celebrates Our Lift Services

We’re thrilled to share that we’ve received another fantastic 5-star testimonial for our lift services! The time from Lovett Care, a care home group based in Stoke-on-Trent. We have worked alongside Lovett Care for some time now, and we have always gone the extra mile to ensure their lifts run smoothly.

The recognition from Lovett Care highlights the dedication and hard work our team puts into every repair, call-out, and preventative maintenance service we provide across the UK. Being a care home owner is challenging in itself, however we aim to make your job easier by providing you with our best service. The testimonials speak for themselves about our services.

Even though we consider ourselves one of the best and most trusted local lift companies, we also have had people vouch for us. We’re also proud to be the most competitive in price. We believe in delivering unmatched quality without compromise, so our clients get the best service at a fair rate.

During our 30 years of business, we have completed countless amounts of lift work for local and national care homes, and we will always continue to work alongside them. We understand how important lifts are to the care and healthcare industry and the need to have functional, efficient lifts. Each testimonial we receive truly reflects our commitment.

With every new testimonial that comes in, we are always glad to receive them, and our aim is to deliver the best service possible and put 110% into everything we do.

A huge thank you to our customers for trusting us with your lift needs and for taking the time to share your experiences. We’re committed to continually raising the bar and delivering the best service in the industry! If we have recently done lift work for you or your business, we would love to hear your feedback in a testimonial.

If you work or own a care home and your lifts are not working like they are supposed to, contact us

Lift engineer

Lift Engineer Spotlight – Steve Bowditch!

Steve Bowditch has been a cornerstone of Nationwide Lift Services for over 20 years, joining the company even before our Managing Director Paul Robinson took over the reins. During this time, Steve has been instrumental in our journey and a true asset to our team. His impressive career has spanned a wide range of expertise, including the installation, repair, modernisation, and maintenance of every kind of lift imaginable. From passenger lifts to goods lifts, Steve has tackled it all with skill, precision, and dedication, truly embodying the role of an expert lift engineer.

Throughout the years, we’ve had the pleasure of watching Steve grow from an ambitious technician to a true “lift genius.” His knowledge and skills are unparalleled, and he’s earned the trust of clients across many sectors, from local care homes to large national retailers. Steve’s commitment to excellence ensures that our clients receive the highest standard of service, every time. His journey as a lift engineer has been remarkable.

Before joining Nationwide Lift Services, Steve brought his talents to a variety of prestigious roles, including work in mining. These experiences gave him a unique technical foundation that has become invaluable to our team. At Nationwide, he’s not only applied his expertise in his projects but has also taken on a mentorship role, guiding newer engineers and collaborating closely with suppliers. Steve is always willing to go the extra mile to help our team thrive, sharing his knowledge and passion for the industry with those around him. This mentorship has solidified his reputation as a seasoned lift engineer.

As a valued member of our team, Steve embodies the dedication and loyalty that make Nationwide Lift Services exceptional. And now, after decades of hard work, he’s preparing for a well-deserved break. Starting in January 2025, Steve will embark on a three-and-a-half-month world cruise, a chance for him to unwind, recharge, and enjoy new adventures. We’re thrilled for him and he’s looking forward to this time to relax, celebrating his impressive career as a lift engineer.

Thank you, Steve, for everything you’ve done and continue to do. We’ll miss you while you’re away but look forward to welcoming you back after your incredible journey! Here’s to you and the next exciting chapter ahead!

Dougie Mac and Our Continued Support

We recently had a visit from Angela Dawson from stoke based charity Dougie Mac, Dougie Mac do lots of amazing charity work for Staffordshire and surrounding areas.

Every year Dougie Mac provide free hospice services to adults, young adults, and children facing life-limiting illnesses in Stoke-on-Trent, North Staffordshire, and all nearby villages. They also provide supportive care for the families and caregivers of these individuals.

Our dedicated staff and volunteers are at the heart of everything we do, ensuring we provide exceptional care. We go above and beyond to create a warm, friendly, and peaceful environment, whether at the hospice or in a family’s home.

At Dougie Mac, we are committed to continually expanding and enhancing our services, always aiming to deliver the highest quality of care to meet the evolving needs of our local community.

Having provided care for adults in the area for nearly fifty years, we are proud to now include services for children and young adults. This enables us to offer a comprehensive range of specialist palliative and end-of-life care for individuals of all ages.

Nationwide Lift Services regularly donate to Dougie Mac and we love everything they do. We also partake in many of their events. A few months ago, one of our engineers did a charity run for them, he managed to raise over £1500 for the charity from family, friends, and colleagues.

We provide Dougie Mac with free lift maintenance visits, and we do their lift repairs for free too, we are proud to be a member of their business club. We have done lots of work for them and other charities in our time as a lift company. Furthermore, we firmly believe in giving back to the community.

If you are having any issues with your lifts, please contact us or call our 24/7 helpline.