The Repairs Manager is responsible for overseeing all repair sales and operations within the organisation. This role involves liaising with our engineers and clients, ensuring that repairs are completed efficiently and to the highest standards. The Repairs Manager will also liaise with other departments to ensure seamless communication and workflow, while maintaining a focus on customer satisfaction and quality control. This is an exciting role for someone in a forward-thinking company who continue to grow.
Duties
- Liaise with engineers ensuring we find repair opportunities on all sites.
- Quote for repairs and upgrades needed on lifts in our portfolio.
- Liaise with suppliers in the lift industry for parts.
- Secure and book in new repair orders.
- Supervise and coordinate the daily activities of the repairs team.
- Develop and implement repair processes and procedures to enhance efficiency.
- Monitor repair timelines and ensure that all projects are completed on schedule.
- Manage inventory of repair parts and materials, ensuring adequate stock levels.
- Liaise with customers regarding repair status and address any concerns or queries.
- Prepare reports on repair activities, including performance metrics and areas for improvement.
Skills
- Must be able to use CRM systems and be good with admin.
- Must be able to multitask and be organised.
- Excellent problem-solving skills and attention to detail.
- Proficient in using repair tools and equipment relevant to the industry.
- Effective communication skills, both verbal and written with customers.
- Ability to work under pressure while maintaining high-quality standards.
Nationwide Lift Services are a privately owned lift company who have been established for over 30 years. Our management team have over 100 years’ experience between them in the lift industry. We have an ideal base near Stoke, where we can offer nationwide coverage for all new lifts, lift service, lift repair or lift modernisation work.
Our range of lift maintenance and lift repairs are sold into local councils, schools, colleges, hospitals, property developers, care homes and flats. We offer a vast range of services and are incredibly competitive. Someone with the right attitude should gain success and achieve realistic targets.
Interested? Call us at 01782 562000 for a free no obligation chat. Alternatively, email us.
