Nationwide Lift Services

Nationwide Lift Services – Celebrating 5 Years

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Five years ago, our directors, Kenneth Chappel and Paul Robinson, founded Nationwide Lift Services with nothing more than their vision, dedication, and a commitment to excellence.

We opened our first office in Stoke-on-Trent, which remains our head office. Since then, we’ve experienced remarkable growth and have had an excellent year from start to finish. Some of our highlights include winning significant healthcare contracts and expanding our reach.

As part of our ongoing expansion, 2024 saw the opening of our second office in Hull. This milestone reflects Nationwide Lift Services’ commitment to growth and enhancing our ability to serve customers more effectively.

We’ve also invested heavily in our team, implementing various training methods to ensure our staff are more skilled than ever. Their expertise is growing by the day, and we’re proud of their commitment to delivering exceptional service.

Our team has grown significantly this year:

  • In February, we welcomed Michael, who now manages our marketing efforts and oversees the website and social media at Nationwide Lift Services.
  • In April, Jamie Tappenden joined as a sales engineer and was recently promoted to Sales and Marketing Manager. Jamie brings vast experience in sales and marketing and continues to drive outstanding results.
  • In August, Daniel joined us with no prior job experience and now assists our Repairs Manager, Brad. We also hired Jay, an apprentice engineer eager to learn, who has been working closely with our experienced engineer, Neil.

We’re incredibly proud of our achievements this year and are excited about the future. Our aim for 2025 is to build on this year’s success, surpassing all targets and continuing to provide top-tier lift services.

For over 30 years, Nationwide Lift Services has been looking after a wide variety of lifts. Don’t wait for issues to arise — contact us today to ensure your lifts are running smoothly.

From all of us at Nationwide Lift Services, we wish you a Merry Christmas and a Happy New Year!

callouts

Callouts and lift breakdowns – how to reduce them

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Are you having issues with your lifts? Constant breakdowns maybe, performance issues or just general problems. If any of this applies to you, then you should contact us to inspect your lift. We have a helpline for all callouts which is 24/7, and you will always be put through to a member of our team.

Don’t wait for the lift breakdown to happen; get the issue fixed as soon as possible. When you notice a fault, get in contact with us. Being proactive will benefit you and your business and will save you the hassle of a lift breakdown and will reduce callouts, it will also save you money as we can fix the issue before it becomes more serious.

Some signs that a lift breakdown may soon happen include:

  • Door issues, including stuck, unresponsive, or malfunctioning doors.
  • Power outages.
  • Worn-out sheaves.
  • Inadequate lubrication of moving parts.
  • Bearing failures.
  • Misaligned motor drives.
  • Improper use of the lift, such as overloading, vandalism, or misuse.
  • Electrical issues, mechanical failures, and control system glitches.

You can help prevent the chance of a lift breakdown by cleaning between the lift doors regularly and ensuring everyone is using the lifts properly. We always aim to get to the site as soon as possible. We can guarantee great customer service, especially for emergency callouts.

Nationwide Lift Services have a first-time fix policy, where we will aim to get the lift repaired on our first site visit (to avoid repeat visits). This approach saves you money and minimizes disruption. Reducing callouts, our lift engineers are highly experienced and are trained to repair all types of lift.

Nationwide Lift Services have been repairing lifts and doing callouts for 30+ years. With us, you are in good hands. We can offer you advice for your lift, and we will always be honest with our customers.

You can read more about lift repair here

inspection

Inspection of your lifts – How we can help with LOLERS

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The Lifting Operations and Lifting Equipment Regulations 1998, also referred to as LOLER, impose strict regulations for the safe operation and use of lifting equipment. Passenger lifts are required to be inspected every six months, while goods lifts need annual inspections. LOLER inspections are mandatory and must be strictly adhered to.

Regulation 9 of LOLER mandates that all lifts used in work activities or daily operations must undergo thorough examinations by a competent and qualified individual at regular intervals. These regulations apply to any lifts or hoists used for lifting people or loads.

If you own lifts or are responsible for their safe operation in a workplace, such as a facilities manager or supervisor, you are considered a ‘duty holder’ under LOLER regulations.

As a ‘duty holder,’ you have a legal obligation to ensure that the lift is thoroughly examined and safe to use. If you own a lift primarily used by the public, this guidance can also help you comply with broader health and safety legal duties under the Health and Safety at Work etc Act 1974.

We have been in the lift industry for over 30 years, and we work closely with a third party insurance company who can complete your LOLER inspections on our behalf, which helps continuity of a high level of service. We have been working with this company for a long time, and we know them as reliable and efficient.

At the end of a LOLER inspection you are given a report of the companies findings, we can help you fix any issues with your lift.

If you want to know more information about LOLER inspections, please read our LOLER page. This will tell you everything you need to know about LOLER examinations.

Please get in contact with us if you are needing help with your LOLER inspections.

west midlands care home

West Midlands Care Home – Case Study

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We have recently supplied a lift refurbishment solution in the West Midlands for a new care home client, as their current supplier was 35% more expensive than us. For many years, we have been looking after care homes, the NHS and local councils in Staffordshire, Midlands, and Northwest.

Lifts are essential for care homes but have often been designed with only one lift on site, making reliability of the only lift absolute paramount. We currently look after many lifts in care homes throughout the UK, some as old as 50 years old, that keep running. Unfortunately, some suppliers installed cheap hydraulic and lift control systems from Europe in many of the care homes in the UK. These do not have the lifespan as say an old H&C traction lift would, so the client has to do upgrades within 15 to 20 years. LEIA do advise a control system upgrade after 15 years, so it is worth planning with clients for these upgrades before they become a problem.

The care home in the West Midlands was very dated and very unreliable. A lift refurbishment is a great solution for existing sites as we can typically start within 4 weeks and complete in 1 to 2 weeks dependent on the work. We started this project within 4 weeks and completed all the below work in two weeks, which was half the time other companies had quoted. The client is over the moon and already discussing future lift modernisation work with us.

OUR WORK ON SITE:

Control System

We replaced the lift control system, shaft positioning system, car top controls, car controls, landing controls, position indicators, safety edges and all associated wiring. The lift’s electrical system was 30 years old and very dated and unreliable. This now ensures the lift is reliable and safe.

west midlands care home

Hydraulics

During our time on site, we upgraded all the hydraulic systems (new tank, valve block, pump, and oil), which were old and needed replacing. Now the hydraulics are reliable and work smoothly. Upgraded hydraulics can help reduce the chance of lift breakdowns, make the lift more reliable, improve ride quality and make floor levelling more accurate. Upgrading the hydraulics can also increase the efficiency of the lift and minimise noise at the Care Home.

Door Operator

We upgraded the door operator, as before they were worn and would typically cause the lift to break down. Now the new door operator is working like they are supposed to, efficient and smooth. Door operator upgrades greatly improve your lift reliability, as many breakdowns are lift door related. The refurbished lift at the West Midlands care home has been running well ever since.

Lift Interior

The lift interior had become very dated and tired. We offered a great solution that is modern and in keeping with the care home, client, and new lifts. We replaced the walls with nice grey laminated panels, added new wooden laminate flooring, new LED efficient lighting, new full width mirror and new handrail. In conjunction with the new car controls, it looks like a brand-new lift inside.

COST SAVING IN THE LONG TERM – Old lifts are a lot more likely to breakdown and the older it gets, the more it will breakdown, costing you more money in the long run. If a lift is over 15 years old, we recommend getting your lift refurbished (so does the lift association) as it will reduce the chances of breakdowns and make the lift generally all round better, safer, and more efficient.

More Eco-Friendly – Lift refurbishments are more eco-friendly than a full replacement lift, as you only replace the major components that cause the lift faults. Lift refurbishments are also more cost-effective as instead of paying for an entirely new lift, you pay for key components to be replaced to ensure reliability and safety.

FAST & Minimal Disruption For Your Business – A lift modernisation project can be started within 4 weeks and completed within 1 week. A new lift can be long lead times (16 weeks), 6 weeks on site and cause huge disruption. A modernisation is a great solution in existing and busy buildings as quicker, cheaper and no electrical or building work needed.

West Midlands Care Home Overview

Time it took to complete – 10 working days

Lift Age – Over 30 years old

Project Type – Lift Refurbishment

Engineers who completed the work – Neil and Steve

lift interior

Lift Interior Upgrades For Your Lift

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Picture this: you step into a lift. What is the first thing that captures your attention? The lights? The buttons? Perhaps it’s the impending awkwardness of lift small talk? Or maybe just the mirror. The interior of a lift always catches our eye.

A lift interior captures the personality of the lift. Throughout our 30 years as a reputable lift company, we have refurbished lots of them. A lift refurbishment can improve your lift dramatically, a nice looking interior can be a subject of your customers discussions and make the lift look better.

After all, you want a pristine looking interior that ensures your lift ride is enjoyable. Whether it is your lift or you are in the middle of a busy shopping centre simply grabbing a lift to get to the next floor, a charming looking interior makes a world of difference.

Take this example of a lift refurbishment job we did for a local care home, when we arrived at site we were greeted to an old, bog-standard lift riddled with problems. After working our magic, we turned it into a swanky telephone box.

Lift Refurbishment is an excellent solution to give an old lift a brand-new life. If you are not wanting the hassle of getting a new lift installed, a lift modernisation solution from us is a great idea. All the parts we fit are open protocol and replacements can be sourced from UK suppliers, speeding up delivery in the event of an emergency.

We can offer you lift controller replacements, interior upgrades, hydraulic replacements, door upgrades or new lift doors. We also offer the complete turnkey solution for our clients by offering builders-work and electrical work as part of our package. Furthermore, we can often get your lift fully modernised with a new interior and all components in 4 weeks.