Category: General News

Do you work in the care sector and have constant lift issues? Perhaps we are the company for you.

Running a care home can have ups and downs (A bit like a lift). We understand the issues caused by a non-working lift, such as disruption and a whole other host of problems.

An out-of-service lift is not only inconvenient, it also means it’s harder to get residents with movement difficulties to traverse from floor to floor.

We aim to resolve all difficulties with your lift as efficiently as possible, all while causing minimal disruption.

Rest assured, with us as your lift provider, our expert engineers will blow you away with their excellent working methods. We have worked with some of the biggest care home groups in the UK.

We always promise that we maximise our time on site carrying out lift maintenance, which helps us spot potential issues before they happen. It also ensures that the lifts are safe, reliable, and in line with regulations.

We work as partners with our customers and offer a traffic light system for lift repairs, which helps budget for urgent work and work in the future. We also try to lose the industry jargon and have a chat through, so they know what work needs to be done.

Tailor-Made Lift Solutions for Care Sector Lifts

Our bespoke lift service packages can be crafted to suit your needs. We can offer conventional contracts or comprehensive solutions for your lift servicing. However, we evaluate factors like type of equipment, usage, age, and client budgets prior to deciding the method that works for you.

Doing the right lift service on your site is really important to maximise the life cycle of your lift. Lift maintenance for care home group businesses is essential.

At Nationwide Lift Services, we have built a reputation across the care industry of being one of the greats when it comes to lift work. Want to find out if it’s true? get in touch with us.

We have extensive experience with care sector lifts, our methods of work are easily adaptable to you. Get in touch with us today.

Our engineer Neil recently went to a callout at a care home. He had solved the problem in 2 minutes. Not all heroes wear capes, some repair lifts. This recent callout highlights our rapid response time as well as our commitment to clients.

The client was over the moon with the rapid response to the callout, even saying:

“Neil’s response time was exceptional, ever since him attending site, we haven’t had any additional issues. If an issue did arise, we would 100% use Nationwide Lifts again”.

We will blow you away with our magnificent customer service, getting to site quicker than a cheetah running a marathon. In the event of a lift breakdown, we aim to get to the site as soon as possible.

Customers have always been impressed by our rapid response time and excellent customer service throughout the decades of us being in service. We take all feedback on board, and nothing feels better than when customers are satisfied with us. We may not be perfect, but ensuring phenomenal customer service is vital.

24/7 Operation

Rapid response times aren’t the only thing in our arsenal. Nationwide Lifts are 24/7, working around the clock to ensure your lifts are functioning to the highest possible standard.

In addition, all calls are answered by a member of staff, rather than a call centre. Our splendid team are always ready to assist you in the event of an issue. Furthermore, our staff are always prepared to pick up the phone, meaning you will not be on hold for hours.

Emails are monitored 24/7, and we aim to respond to all emails in less than 24 hours. Your email will not rot in our inbox, we ensure we solve your issues swiftly and efficiently.

Exquisite customer service is the backbone of any company, big or small. We may not be perfect, but exceptional customer service is something we take immense pride in.

Are you experiencing issues, get in touch with us today and let’s discuss the best way forward for you.

Are you a fan of the band Five? If so, we bet you are ecstatic about the news of their grand comeback. They dominated the charts in the early 2000s and they were everywhere.

In addition to the music, turns out they also love lifts, a bonus. Now, maybe they are not as lift-mad as us, but it is still cool to see.

Our Office Manager Nicola Shelley is going to see them live. Who knows, potentially we will win the maintenance contract for their mansions (if only).

Five are another bunch of famous musicians who are lift savvy, alongside Taylor Lift, Kendrick Lift-mar or even Emin-elevator.

Nationwide have been in the lift industry for well over 30 years. Our masterful engineers use their expert skills to get lifts sounding their best, to us, the sound of an efficient lift is a symphony of pure success. In that aspect, we are like the five of the lift industry. Speaking of Five, here are the 5 cornerstones of our business.

Anticipative lift service with an emphasis on efficiency.
Superlative lift repair with an aim to fix on the first site visit.
Resourceful Lift Modernisation with a focus on quality.
Swift and honest approach to lift breakdowns.
Jaw-droppingly good assistance with your LOLERS.

Bet you didn’t notice the first letter of each cornerstone was an initial for each Five member, did you?

Here’s an edited video of Five promoting us (credit to their TikTok account).

When it comes to lifts, we believe we are the one for (four) you, which we are confident will equal five-star customer service.

If you are having issues with your lifts, get in touch. Don’t wait until there’s a problem, we can assist you.

Is your lift old and riddled with constant problems? Perhaps a lift modernisation is the best cost-effective lift solution for you. During a lift modernisation, we replace and upgrade all old or outdated parts. This is an excellent solution for lifts over 15 years old and can vastly improve efficiency as well as ensuring the lift is reliable. Any lift with an age exceeding 15 years old can be subject to an increased chance of lift breakdowns or may malfunction more frequently, a lift modernisation can fix this, however.

A lift modernisation is a magnificent method to minimize the chance of breakdowns, and the efficiency it brings is unparalleled. When you are not wanting the upheaval of a full lift replacement, a lift refurbishment solution from us is a splendid idea. All parts we fit are open protocol and replacements can be sourced from reliable UK suppliers, ensuring swift delivery even in the event of an emergency.

As well as being efficient, lift modernisations are also extremely cost-effective as you wouldn’t need to pay for the installation of a new lift, instead, you pay for the parts and time spent on site. This type of lift solution will save you money in the long run.

In addition to lift modernisations being a cost-effective lift solution, they are also eco-friendly. A lift modernisation is environmentally friendly because instead of installing an entirely new lift, we upgrade all parts of it. The Lift is kept where it is, but we put new parts in and improve it.

We can offer lift controller replacements, lift interior upgrades, hydraulic replacements, door upgrades or replacement lift doors. We can typically get your lift fully refurbished with a new interior and all components in 4 weeks.

Furthermore, we can offer different cost-efficient lift solutions. If you are experiencing problems, please get in contact as we can assist you with any lift issues.

Recently, we attended a lift breakdown at a nursing home, situated close to our headquarters in Stoke. The nursing home lift was riddled with problems; however, it was no challenge for Nationwide Lift Services. The care home had issues with their lift doors, and the car door operator belt was damaged. Soon after the callout, our engineer Ted arrived swiftly on site.

We had a spare car door operator belt in our office unit, so we returned to site and installed the new one, we also did a full clean down of the operator. We succeeded in completing all the repair work within a 2-hour window, The client was ecstatic with our nursing home lift work.

Likewise, we understand that ensuring the nursing home lift is up and running is paramount, especially in an industry like the care sector. We pride ourselves on being an honest, 24/7 company who are known to go the extra mile for our customers. Furthermore, we can attend any callouts to your care home quickly, and we can guarantee outstanding customer service.

You can help prevent the chance of a lift breakdown by cleaning between the lift doors regularly and ensuring everyone is using the lifts properly. We always aim to get to the site as soon as possible. We can guarantee great customer service, especially for emergency callouts.

Nationwide Lift Services have a first-time fix policy, where we will aim to get the lift repaired on our first site visit (to avoid repeat visits). This approach saves you money and minimizes disruption, reducing callouts. Our lift engineers are highly experienced and are trained to repair all types of lift, including those in nursing homes.

Nationwide Lift Services have been repairing care home lifts for 30+ years. With us, you are in good hands. We can offer you advice for your nursing home lift, and we will always be honest with our customers. Get in touch so we can look after your care home lifts.

Five years ago, our directors, Kenneth Chappel and Paul Robinson, founded Nationwide Lift Services with nothing more than their vision, dedication, and a commitment to excellence.

We opened our first office in Stoke-on-Trent, which remains our head office. Since then, we’ve experienced remarkable growth and have had an excellent year from start to finish. Some of our highlights include winning significant healthcare contracts and expanding our reach.

As part of our ongoing expansion, 2024 saw the opening of our second office in Hull. This milestone reflects Nationwide Lift Services’ commitment to growth and enhancing our ability to serve customers more effectively.

We’ve also invested heavily in our team, implementing various training methods to ensure our staff are more skilled than ever. Their expertise is growing by the day, and we’re proud of their commitment to delivering exceptional service.

Our team has grown significantly this year:

• In February, we welcomed Michael, who now manages our marketing efforts and oversees the website and social media at Nationwide Lift Services.
• In April, Jamie Tappenden joined as a sales engineer and was recently promoted to Sales and Marketing Manager. Jamie brings vast experience in sales and marketing and continues to drive outstanding results.
• In August, Daniel joined us with no prior job experience and now assists our Repairs Manager, Brad. We also hired Jay, an apprentice engineer eager to learn, who has been working closely with our experienced engineer, Neil.

We’re incredibly proud of our achievements this year and are excited about the future. Our aim for 2025 is to build on this year’s success, surpassing all targets and continuing to provide top-tier lift services.

For over 30 years, Nationwide Lift Services has been looking after a wide variety of lifts. Don’t wait for issues to arise — contact us today to ensure your lifts are running smoothly.

From all of us at Nationwide Lift Services, we wish you a Merry Christmas and a Happy New Year!

Recently, we have been working closely with Hydrax for our lift modernisation projects, and their expertise has made a significant impact on the success of these initiatives. Hydrax is a highly professional and knowledgeable supplier of lift parts, with a leadership team that collectively boasts over 100 years of experience in the lift industry. This vast experience has given them a deep understanding of the challenges and needs of businesses in the lift sector, making them a trusted partner for us.

We have been doing lift modernisations for 30 years, and we can happily say we haven’t had any issues with Hydrax. They have been excellent throughout the modernisation projects.

Their staff are trained to a high standard and are dedicated to meeting the unique demands of each project. Hydrax goes above and beyond by tailoring solutions to satisfy individual requirements, ensuring that all components and systems are specifically designed for maximum efficiency and reliability. They pride themselves on their ability to deliver “Solutions by Elevation” through quality-assured design and manufacturing processes.

One of the standout aspects of working with Hydrax is their exceptional customer service. They are always available to assist, and even when we encounter difficulties such as struggling to identify a specific part, Hydrax makes it simple. All we need to do is send them a photo, and they promptly identify the part and provide a detailed quote, saving us time and effort. This level of responsiveness and attention to detail ensures that projects move forward smoothly and without delay.

Overall, Hydrax has proven to be an invaluable partner in our lift modernisation efforts. Their professionalism, extensive knowledge, and commitment to service have supported the successful execution of our projects, and we look forward to continuing our collaboration with them.

Please contact us for your lift modernisation projects.

As the winter months approach, it can cause a whole host of problems for lifts. It is important to know how to keep your lift motor room at the right temperature. A lift motor room should ideally be kept at 20 degrees. Chilly weather can lower the temperature, potentially leading to issues such as improper hydraulic fluid consistency. Here are some common problems caused by cold temperatures and how to solve them:

Reduced efficiency of lift components:
Hydraulic systems may experience thickened hydraulic fluid, causing sluggish performance or delayed responses. Electric motors may struggle to start if lubrication becomes less effective in colder temperatures, warming up the motor room is essential.

Increased wear and tear:
Chilly conditions can make oil or grease more viscous, reducing lubrication and increasing wear on gears, bearings, and rollers. Rubber or plastic parts may become brittle, leading to cracking.

Electrical problems:
Fluctuating temperatures can cause condensation on electrical components, increasing the risk of short circuits or corrosion. Battery performance or capacity may also decrease in cold conditions. Keeping the motor room at 20 degrees is important.

Control system failures:
Temperature-sensitive electronics in modern lifts may malfunction if the ambient temperature drops below their operational range. Sensors and relays may fail, resulting in miscommunication or false error signals.

Health and safety risks:
Lift engineers may struggle to work in a cold motor room, impacting the quality of repairs or routine checks. Cold-related failures could also lead to lift downtime, inconveniencing users and posing potential safety hazards.

Solutions

• Install air con systems to maintain a consistent temperature in the motor room (ideally 20c).
• Ensure the motor room has the correct air flow and flow to fresh air.
• Use proper insulation to help stabilise the temperature range.
• Schedule regular maintenance during colder months to address potential issues proactively.
• Monitor the environment with temperature and humidity sensors to track the motor room’s climate.

Contact us if you are having any winter related lift issues.

At Nationwide Lifts, we have been working closely with care homes and the NHS for many years. We understand how important it is to ensure the lifts are reliable and efficient in these critical sectors. We also understand the importance of completed risk assessments.

Often in some older care sector sites, the designers never considered a second lift or stairlift as a backup plan in case the lift went off. Our plan is to ensure we spot the future issues before they occur. Thorough risk assessments frequently help achieve safer working conditions and ensure the lift is safe.

We offer free full risk assessments every year on every site we look after. So we would look at all components and parts to ensure that all upgrades and replacements are done when required. We work closely with clients on this to ensure they have minimal downtime for the lift on site.

In the lift industry, maintenance can be rushed due to low costs that the industry charge, but we try to be different and offer this comprehensive solution. It works, and we help to reduce breakdowns on all sites.

We have worked with some key players of the care industry, delivering them exceptional service, and saving them costs on repairs. If you are a care home manager who gets busy, the last thing we would want is for you to have problems with your lifts.

We understand there are several challenges involved within the care industry. The safety and mobility of residents, many with limited physical abilities, is paramount. We are aware reliability of lifts may be a concern of yours, as efficient lifts are necessary for transporting residents between floors. With our approach to lift maintenance and comprehensive risk assessments, we aim to prevent all future lift issues for your care home.

Frequent lift breakdowns can lead to delays in care, increased risk of accidents, and less independence for residents, something we’re sure you don’t want. Regular and proactive lift maintenance can minimize these difficulties and put you at ease by ensuring that lifts are always in operation, reducing the risk of accidents, and improving the overall efficiency of care delivery. This not only enhances the safety and well-being of residents but also eases the workload of care staff, allowing them to focus more on providing quality care. Please contact us if you are having issues with your lifts.

We’re thrilled to share that we’ve received another fantastic 5-star testimonial for our lift services! The time from Lovett Care, a care home group based in Stoke-on-Trent. We have worked alongside Lovett Care for some time now, and we have always gone the extra mile to ensure their lifts run smoothly.

The recognition from Lovett Care highlights the dedication and hard work our team puts into every repair, call-out, and preventative maintenance service we provide across the UK. Being a care home owner is challenging in itself, however we aim to make your job easier by providing you with our best service. The testimonials speak for themselves about our services.

Even though we consider ourselves one of the best and most trusted local lift companies, we also have had people vouch for us. We’re also proud to be the most competitive in price. We believe in delivering unmatched quality without compromise, so our clients get the best service at a fair rate.

During our 30 years of business, we have completed countless amounts of lift work for local and national care homes, and we will always continue to work alongside them. We understand how important lifts are to the care and healthcare industry and the need to have functional, efficient lifts. Each testimonial we receive truly reflects our commitment.

With every new testimonial that comes in, we are always glad to receive them, and our aim is to deliver the best service possible and put 110% into everything we do.

A huge thank you to our customers for trusting us with your lift needs and for taking the time to share your experiences. We’re committed to continually raising the bar and delivering the best service in the industry! If we have recently done lift work for you or your business, we would love to hear your feedback in a testimonial.

If you work or own a care home and your lifts are not working like they are supposed to, contact us

We recently had a visit from Angela Dawson from stoke based charity Dougie Mac, Dougie Mac do lots of amazing charity work for Staffordshire and surrounding areas.

Every year Dougie Mac provide free hospice services to adults, young adults, and children facing life-limiting illnesses in Stoke-on-Trent, North Staffordshire, and all nearby villages. They also provide supportive care for the families and caregivers of these individuals.

Our dedicated staff and volunteers are at the heart of everything we do, ensuring we provide exceptional care. We go above and beyond to create a warm, friendly, and peaceful environment, whether at the hospice or in a family’s home.

At Dougie Mac, we are committed to continually expanding and enhancing our services, always aiming to deliver the highest quality of care to meet the evolving needs of our local community.

Having provided care for adults in the area for nearly fifty years, we are proud to now include services for children and young adults. This enables us to offer a comprehensive range of specialist palliative and end-of-life care for individuals of all ages.

Nationwide Lift Services regularly donate to Dougie Mac and we love everything they do. We also partake in many of their events. A few months ago, one of our engineers did a charity run for them, he managed to raise over £1500 for the charity from family, friends, and colleagues.

We provide Dougie Mac with free lift maintenance visits, and we do their lift repairs for free too, we are proud to be a member of their business club. We have done lots of work for them and other charities in our time as a lift company. Furthermore, we firmly believe in giving back to the community.

If you are having any issues with your lifts, please contact us or call our 24/7 helpline.

Nationwide Lift Services have kept the ball rolling by securing yet another sponsorship deal with Port Vale Football Club, approved by our managing director, Paul Robinson. This is our second sponsorship of the year after Dougie Mac.

Port Vale Football Club is based in Staffordshire and is only around 10 minutes away from our head office. It is one of only two English league clubs whose names aren’t taken from a geographical location, with Arsenal being the other.

The History Of Port Vale Football Club

Port Vale was founded in 1876, after a meeting, where the football club took its name. It has a rich history, and they won the football league trophy in 1993. It is a pleasure to have the honour of sponsoring them. Several of our engineers are avid fans of Port Vale, and they regularly attend the matches.

Our Visit To The Stadium

A lot of our loyal customers are based in Staffordshire, and lots of them also attend Port Vale’s games, we hope our board will reach the right people and feed us more business, while giving back to the local community. Sponsorship of Port Vale helps us connect with our community.

Our salesperson Jamie Tappenden paid them a visit and met Oliver Hickman, we looked around the stadium, and we enjoyed viewing the stadium.

While we have completed lift projects for numerous local care homes, private hospitals, and colleges, we also provide services across the UK. If you have any issues with your lifts, please contact us so we can assist you. We aim to respond within 24 hours. Our office number is 01782 562000, or you can email us at info@nationwideliftservices.co.uk.

One of our engineers recently discovered what appeared to be a treasure map, sparking a lot of curiosity. Could this map lead to ancient, hidden treasures? Or perhaps to an underground city lost in time? As it turns out, this intriguing find was actually a planning map for a lift installed in 1970—making it an impressive 54 years old. The lift was originally installed by Bennie Lifts Limited, a company founded in 1934, which has since gone into liquidation. This old lift map has quite a history.

Finding this old lift map was fascinating; it looked like something straight out of a pirate movie! But it’s just one of the many interesting things we’ve come across during our years of repairing lifts.

In over 30 years of service, we’ve worked on hundreds of lifts, both old and new, and encountered all sorts of unusual sights—like lift pits filled with cutlery (they certainly had to “fork” out for that!) or vintage lift maps. Through it all, we’ve maintained our commitment to providing excellent customer service and focusing on fixing issues on the first visit to save you money on repairs. Among the most intriguing finds was the old lift map.

We also offer traditional lift maintenance, where our engineers spend extra time on site, thoroughly inspecting for both minor and major issues, helping to prevent costly future repairs. Our team has seen a variety of lift maps, some quite old.

If you have an old lift, we recommend a lift modernisation. Feel free to keep the old lift map somewhere! We would love to see it.

If you manage care homes, schools, colleges, or NHS facilities and find yourself dealing with frequent lift issues, reach out to us. We have extensive experience working with both large care home groups and individual homes, so you’re in safe hands with us as your lift service provider. We understand the critical importance of reliable lift operation for your staff, residents, and visitors, and we are dedicated to keeping your lifts running smoothly while minimising costs. If you happen to find an old lift map in your facility, let us know!

Call 24/7 helpline: 01782 562000
Email us: info@nationwideliftservices.co.uk

Nationwide Lift Services once again adds to its ever growing portfolio of charity work, recently we begun a sponsorship with local charity Dougie Mac, a longtime friend of ours and we have done lift work for them before, one of our engineers embarked on a run to help raise money for them too, while doing an outstanding job at representing the company. Now we are supporting Hull based charity Aim Higher with their upcoming charity ball.

Every year Aim Higher do a charity ball to celebrate their anniversary, this time around its their 8th year of being a charity, there is live music, free drinks on arrival and everything needed for a good night. A few members of our staff have attended the charity ball in the past, you can buy tickets here.

We also sponsored Aim Higher on their trek up the famous Three Peaks, Nationwide Lifts have been longtime supporters of Aim Higher and we love everything they do. They work around the clock to help neurodiverse children, young people and their families around Hull and East Riding of Yorkshire to get the help they require.

Aim Higher are dedicated to providing neurodiversity, mental health, and educational support for families of children and young people aged 0-25 years. With a special focus on autism, they strive to create an inclusive and supportive community where every individual can thrive. they do this charity walk once a year.

Nationwide Lift Services does lots of work for charity and will continue to do so, we believe in helping others and delivering the best level of customer service possible.

Nationwide Lift Services offer 24/7 coverage throughout the UK for all types of lift work. With our in-house lift engineers, we can deal with lift breakdowns, lift servicing and lift repairs on all types of passenger lifts, goods lifts, and platform lifts.

We have been working with care homes, NHS, charities and local councils in Staffordshire for many years ensuring they get the best level of service for their lifts. By having the right in house engineers and right lift maintenance structure in place, this saves our clients costs, hassle and downtime for all their lifts. So if we can assist with a lift maintenance contract, lift breakdown, lift repair or lift refurbishment then please call our friendly team on 01782562000 or email us on info@nationwideliftservices.co.uk

Please also check out our Facebook, Twitter and our Instagram pages

The History of lifts is an interesting topic, Lifts are technology the average person uses almost everyday without thinking about it, to put it into numbers there are roughly 325 million elevator trips per day worldwide, that is a lot of lifting and moving people. Whether its in a local care home, a huge shopping centre, your place of work or a college just down the road, lifts are everywhere.

Lifts have been around for centuries and they have an interesting history. The earliest known lift was made in 236 BC by Archimedes in Roman times. back then lifts were made using hemp rope and powered by animals or people; a huge difference to the modern lift. Throughout history, lifts improved as construction and technology advanced, until they became what we see today.

In the pre-industrial era, lifts were very different. In the year 1000, there was a contraption similar to a lift that was used to raise a battering ram to destroy a fortress in Islamic Spain.

In 1743 a passenger lift, called the ‘flying chair’, was made, The lift was installed outside the King Louis XV balcony at the Chateau de Versailles and was operated by hand.

In 1793, the first screw drive lift was created by Ivan Kulibin and installed in the Winter Palace. This marked a significant step in lift history.

In the Industrial Revolution lifts were used in coal mines to move people and large quantities of coal from the cave and to the surface, lifts were moved with string which was considered dangerous and unsafe, eventually these strings were replaced with iron.

In 1852 Elisha Otis Introduced the safety brake on an elevator, which would prevent the lift car from falling if the cable broke, he demonstrated this in a presentation at an exhibition in 1854. he put the first passenger lift in 488 Broadway, New York City on 23 March 1857.

You can read more about the history of lifts here

Fast forward to 2024 and lifts are very different, they are much safer, more efficient, more reliable and the technology is better, lifts still go wrong of course but we can sort any lift problems and provide an excellent level of customer service.

If you have any issues with your lifts, please contact us so we can assist you. We aim to respond within 24 hours. Our office number is 01782 562000, or you can email us at info@nationwideliftservices.co.uk.

We have recently started a sponsorship deal with Dougie Mac, Dougie Mac are a local charity and good friends of ours. we have worked with them before so to have a sponsorship is a pleasure. One of our engineers did a run for them, you can read about this here. we have also done their lifts before and we look after them.

Dougie Mac provides specialist care and support for people with life-limiting illnesses across Stoke-on-Trent and North Staffordshire. Dedicated staff and volunteers help local people of all ages get the right care, in the right place, at the right time, while supporting their families, friends and carers too.

Dougie Mac offers a holistic approach to care, addressing physical, emotional, and psychological needs or its patients. Their services include symptom management and end-of-life care through their inpatient facilities, which offer a supportive environment for patients needing round-the-clock care.

The hospice also offers a wide range of wellbeing services, for inpatient and community patients, which include support services and techniques to help alleviate some of the worries and concerns associated with a palliative illness.

Dougie Mac’s Community services extend the hospice’s reach by providing care and support directly in patients’ homes. This includes visits from nurses and healthcare professionals who ensure that patients receive consistent and comprehensive care in their home.

The hospice also offers bereavement support, providing emotional and practical help to families and loved ones. This support is crucial in helping families cope with their loss and adjust to life after their loved one has passed.

Additionally, Dougie Mac is dedicated to education and training, offering programs for healthcare professionals and the community to enhance the quality of palliative and end-of-life care. This commitment to education helps ensure that high standards of care are maintained and that more people are aware of the importance of palliative care.

All these services are provided free of charge to patients and their families. This year it will cost in excess of £20 million to run and develop Dougie Mac’s full range of services for local people, 75% of this amount is funded by voluntary donations from our local community.

If you have any issues with your lifts, please contact us so we can assist you. We aim to respond within 24 hours. Our office number is 01782 562000, or you can email us at info@nationwideliftservices.co.uk.

At Nationwide Lift Services, when we aren’t busy fixing or modernising company lifts, we’re often attending meetings to secure future business or to increase our company’s exposure. We believe that arranging a meeting with local businesses helps both companies a lot. we also believe in visiting and most of all supporting local businesses. Doing this helps us build strong relationships with customers and establish our reputation as a respected lift company.

Last week, two of our employees, Jamie and Michael, attended a business meeting at Port Vale Football Club in Stoke. As a company based in Newcastle-under-Lyme, which is local to Stoke, a significant portion of our business comes from Staffordshire. Many of our engineers are avid football fans and regularly attend games at the stadium, as do many of our local customers. We also had our CEO Ken attend the meeting with us, who is shown in the image.

The staff at Port Vale were friendly, and we are hopeful about working with them in the near future. During our visit to Port Vale Stadium, we introduced our company and shared our vision. It was a pleasure to meet Laura Jennings, and we look forward to attending future matches and increasing our visibility in the community.

While we have completed lift projects for numerous local care homes, private hospitals, and colleges, we also provide services across the UK. If you have any issues with your lifts, please contact us so we can assist you. We aim to respond within 24 hours. Our office number is 01782 562000, or you can email us at info@nationwideliftservices.co.uk.

At Nationwide Lift Services, we are dedicated to providing efficient and responsive communication to address your passenger lift, goods lift, or platform lift needs. Whether you need lift repair, modernisation, or servicing, we are here to help.

Today at Nationwide Lift Services, we had the absolute pleasure of hosting a site visit from Shorts Industries Ltd who supply part for lift doors & Langer & Laumann Ing.-Büro GmbH and witnessing an impressive demonstration inside their fully kitted out van.

This unique experience allowed us to dive deep into their latest product offerings, which are poised to make significant waves in the industry.
The demonstration was nothing short of amazing, showcasing the cutting-edge technology and innovative solutions they have developed.

From the moment we stepped into the van, it was clear that a tremendous amount of thought and expertise had gone into creating these products. Each feature was presented in detail, highlighting the practical applications and the significant impact these innovations can have on our operations.

Shorts are a loyal supplier of ours who have helped us get lift doors on lots of occasions, we have been using them for a while now

A special shoutout to their highly knowledgeable team Paul Livingstone, Daniel Banks & Martin Platt who did a phenomenal job of walking us through each product. Their passion and expertise were evident in every explanation and demonstration. They not only answered all our questions with precision but also provided valuable insights into how these products can be integrated and utilised to their fullest potential.

This visit has left us incredibly excited about the future possibilities and collaborations. It’s inspiring to see such dedication to pushing the boundaries of what’s possible and setting new standards in the industry.

A big thank you to everyone involved for organising this visit and for the insightful, hands-on demonstration. We look forward to leveraging these new products to drive innovation and efficiency in our work. Together, we are poised to achieve great things!

If you have any issues with your lifts please contact us so we can help. We aim to respond within 24 hours at the latest. Our office number is 01782 562000 or you can email us on info@nationwideliftservices.co.uk

Nationwide Lift Services aims to provide efficient and responsive communication to address your passenger lifts, goods lifts or platform lift needs, whether its lift repair, lift modernisation or lift servicing we can help.

At Nationwide Lift Services, we pride ourselves on delivering the best possible service to our customers. Your satisfaction is our top priority, and we are always striving to improve. To help us achieve this goal, we need your invaluable input, we know feedback is important for any business!

We warmly invite you to complete our Customer Feedback Form. This quick and easy survey is designed to gather your insights and experiences with our services. Whether you have had a positive experience or believe there are areas we can improve, your feedback is essential in helping us understand how we can better serve you.

What to Expect:

• Brief Survey: Our survey is concise and takes just a few minutes of your time. We respect your busy schedule and have designed the form to be quick and straightforward.

• Honest Feedback: We encourage you to be open and honest in your responses. Your genuine feedback helps us identify what we are doing right and where there is room for improvement.

• Direct Impact: The feedback you provide has a direct impact on our services. Your insights will help shape the future of Nationwide Lift Services, ensuring we continue to meet and exceed your expectations.

Your experience is the cornerstone of our continuous improvement efforts. By sharing your thoughts, you help us:

• Enhance Service Quality: We can identify strengths and weaknesses in our service delivery, allowing us to make targeted improvements.
• Tailor Our Services: Your feedback helps us understand your specific needs and preferences, enabling us to offer more personalised and effective solutions.
• Build Stronger Relationships: Engaging with our customers through feedback fosters a sense of community and trust, reinforcing our commitment to your satisfaction.

At Nationwide Lift Services, we believe that continuous improvement is a journey. Your feedback is a vital part of this journey, guiding us as we strive to provide the highest level of service. We genuinely value your opinion and look forward to learning from your experiences.

Nationwide Satisfaction Survey

Thank you for being a valued member of the Nationwide Lift Services community. Your feedback is instrumental in helping us achieve our mission of excellence. We eagerly anticipate hearing from you and using your insights to better serve you in the future.

For any lift work please contact us on 01782562000 or info@nationwideliftservices.co.uk

#CustomerFeedback #ContinuousImprovement #CustomerExperience #NationwideLiftServices

At Nationwide Lifts we often get busy with repairs and other lift-related work, but one thing about us is that no matter how busy we are we will always have the best customer service possible. we work around the clock to make sure that the lift is working again as soon as possible for minimal disruption.

Nationwide Lifts proiritise customer service over everything, we believe that every companies customer service should be the best possible.

We received an urgent call late Monday afternoon about a broken-down essential lift in a care home. We immediately sprang into action because we understand how crucial these lifts are for residents’ safety and comfort. Within just one hour, our team was on-site, diagnosing the problem and ordering the necessary parts.

By Wednesday lunchtime, we were back, and within just 30 minutes, the lift was fixed and fully operational. Our swift and efficient response ensured minimal disruption for the care home and its residents.

This is the level of service you can expect from us. We prioritise urgent needs, provide rapid response times, and deliver effective solutions.

Trust us to keep your essential systems running smoothly and reliably.

for over 30 years across the UK we have been doing repairs, modernisation/refurbishment and maintenance, we can also sort LOLERS. We handle all sorts of lifts: passenger lifts, goods lifts, platform lifts, you name it. Our secret…  High-quality, open protocol solutions that give you peace of mind and flexibility. Whether you need a shiny new car controller, a snazzy lift interior, or new doors we’ve got you sorted.

So, next time you think about lift refurbishments, remember: we turn ordinary into extraordinary, one lift at a time. And maybe, just maybe, your lift could be the next unique masterpiece.

For Lift Modernisation or Lift Refurbishment please contact us on 01782562000 or info@nationwideliftservices.co.uk

Nationwide Lift Services are a Lift Company who are known throughout the UK as a Lift Professional. We deal with many clients in the care home sector, retail, and NHS.

Right from the days when Brian started the business over the 30 years ago to the new generation now, we strive for a close working relationship with customers and giving good service.

Recently we had a meeting with Shorts Industries, we thank them for being a reliable supplier and for good customer service.

New Employee

Michael Robinson has recently joined the business in the sales team and his aim is to become a lift professional soon like the older staff. He has worked on news stories for Nationwide Lift Services before and has done work for us a year ago for work experience, but now he is here to stay.

We even had a recent visit from Ted’s little ones who have the buzz to become true Lift Legends like their dad, even at such a young age. Hopefully one day they will also become employees at Nationwide Lifts.

At Nationwide Lifts we have a close team of staff who really care about doing a good job for the business and our customers. Our owner Ken Chappell said “It is unique to have such a young team of lift professionals who really care about the company and our customers. The offices and engineers in Staffordshire and surrounding areas work closely together and always on hand to help each other and our customers”.

If you have any problem lifts or would like a lift modernisation please contact us down below

Call 24/7 helpline: 01782 562000
Email us: info@nationwideliftservices.co.uk

BT Openreach are currently in the process of changing their network through the “Fibre First” programme which affects a lift phone and aims to provide fibre broadband to three million UK homes and businesses by the end of 2020. BT’s current objective is to provide fibre connections to all buildings and for these to replace the current lines by 2025.

Alarm devices (or lift phones) in lifts are a legal requirement and they require two way means of communication. This means that passengers can call the rescue service via a lift phone (autodialler) if an entrapment occurs. The rescue service can reassure a trapped passenger and schedule a competent person to attend site and release the trapped passengers. Lift phones traditionally work through PTSN (Public Switched Telephone Network) but with the network changes BT are implementing this will no longer be possible.

The best solution is to install a GSM (Global System for Mobiles) this eliminates the need for a fixed landline, making it more efficient. Where GSM units are installed, they will work like normal

Global System for Mobiles (GSM) type devices to eliminate the need for a fixed landline. Where GSM units are fitted, they will continue to operate as normal following the changeover, but those auto-diallers using a landline will be impacted.

Our engineers have been with us for many years but I keep telling them to “stop horsing around lads”.

Whilst on a visit at a care home in Stoke, we noticed a pony on site for horse therapy for patients. What a lovely idea and something the residents love as you can imagine. Steve and Neil could not resist in taking a photo with the pony which is now on our photo wall in the office.

We also do lift maintenance, lift repairs, lift modernisation and breakdowns for all types of lifts throughout the UK (not just horses). Please call us on 01782562000 or info@nationwideliftservices.co.uk if you need some help.

We have just attended a call-out for a new retail site and found all these knives and forks in the lift pit. Clearly the previous service provider never cleaned the lift pit over a long period of time.

This lift is a service lift for a restaurant and due to no car doors being fitted, cutlery has fallen down the shaft in travel. Lift doors even on a small service lift are a good idea to cut down on issues like this and potential breakdowns.

We pride ourselves on doing traditional lift maintenance for all our customers which helps cut down on problems by fully accessing the lift. We look after many retail lifts throughout the UK.

Sian Booth our service and repairs co-ordinator came to visit the team this week with her new addition to her family Baby Frank. We are not sure Frank loves Lifts like the rest of us just yet as he slept through most of his visit.

It was great to see Sian and her new baby boy, making Frank our 3rd work / staff baby in 3 years.

All the office girls loved to see baby Frank and he seemed to the love attention but Brad and Paul soon disappeared when it was nappy changing time.