Category: News Story

Do you work in the care sector and have constant lift issues? Perhaps we are the company for you.

Running a care home can have ups and downs (A bit like a lift). We understand the issues caused by a non-working lift, such as disruption and a whole other host of problems.

An out-of-service lift is not only inconvenient, it also means it’s harder to get residents with movement difficulties to traverse from floor to floor.

We aim to resolve all difficulties with your lift as efficiently as possible, all while causing minimal disruption.

Rest assured, with us as your lift provider, our expert engineers will blow you away with their excellent working methods. We have worked with some of the biggest care home groups in the UK.

We always promise that we maximise our time on site carrying out lift maintenance, which helps us spot potential issues before they happen. It also ensures that the lifts are safe, reliable, and in line with regulations.

We work as partners with our customers and offer a traffic light system for lift repairs, which helps budget for urgent work and work in the future. We also try to lose the industry jargon and have a chat through, so they know what work needs to be done.

Tailor-Made Lift Solutions for Care Sector Lifts

Our bespoke lift service packages can be crafted to suit your needs. We can offer conventional contracts or comprehensive solutions for your lift servicing. However, we evaluate factors like type of equipment, usage, age, and client budgets prior to deciding the method that works for you.

Doing the right lift service on your site is really important to maximise the life cycle of your lift. Lift maintenance for care home group businesses is essential.

At Nationwide Lift Services, we have built a reputation across the care industry of being one of the greats when it comes to lift work. Want to find out if it’s true? get in touch with us.

We have extensive experience with care sector lifts, our methods of work are easily adaptable to you. Get in touch with us today.

Our engineer Neil recently went to a callout at a care home. He had solved the problem in 2 minutes. Not all heroes wear capes, some repair lifts. This recent callout highlights our rapid response time as well as our commitment to clients.

The client was over the moon with the rapid response to the callout, even saying:

“Neil’s response time was exceptional, ever since him attending site, we haven’t had any additional issues. If an issue did arise, we would 100% use Nationwide Lifts again”.

We will blow you away with our magnificent customer service, getting to site quicker than a cheetah running a marathon. In the event of a lift breakdown, we aim to get to the site as soon as possible.

Customers have always been impressed by our rapid response time and excellent customer service throughout the decades of us being in service. We take all feedback on board, and nothing feels better than when customers are satisfied with us. We may not be perfect, but ensuring phenomenal customer service is vital.

24/7 Operation

Rapid response times aren’t the only thing in our arsenal. Nationwide Lifts are 24/7, working around the clock to ensure your lifts are functioning to the highest possible standard.

In addition, all calls are answered by a member of staff, rather than a call centre. Our splendid team are always ready to assist you in the event of an issue. Furthermore, our staff are always prepared to pick up the phone, meaning you will not be on hold for hours.

Emails are monitored 24/7, and we aim to respond to all emails in less than 24 hours. Your email will not rot in our inbox, we ensure we solve your issues swiftly and efficiently.

Exquisite customer service is the backbone of any company, big or small. We may not be perfect, but exceptional customer service is something we take immense pride in.

Are you experiencing issues, get in touch with us today and let’s discuss the best way forward for you.

Are you a fan of the band Five? If so, we bet you are ecstatic about the news of their grand comeback. They dominated the charts in the early 2000s and they were everywhere.

In addition to the music, turns out they also love lifts, a bonus. Now, maybe they are not as lift-mad as us, but it is still cool to see.

Our Office Manager Nicola Shelley is going to see them live. Who knows, potentially we will win the maintenance contract for their mansions (if only).

Five are another bunch of famous musicians who are lift savvy, alongside Taylor Lift, Kendrick Lift-mar or even Emin-elevator.

Nationwide have been in the lift industry for well over 30 years. Our masterful engineers use their expert skills to get lifts sounding their best, to us, the sound of an efficient lift is a symphony of pure success. In that aspect, we are like the five of the lift industry. Speaking of Five, here are the 5 cornerstones of our business.

Anticipative lift service with an emphasis on efficiency.
Superlative lift repair with an aim to fix on the first site visit.
Resourceful Lift Modernisation with a focus on quality.
Swift and honest approach to lift breakdowns.
Jaw-droppingly good assistance with your LOLERS.

Bet you didn’t notice the first letter of each cornerstone was an initial for each Five member, did you?

Here’s an edited video of Five promoting us (credit to their TikTok account).

When it comes to lifts, we believe we are the one for (four) you, which we are confident will equal five-star customer service.

If you are having issues with your lifts, get in touch. Don’t wait until there’s a problem, we can assist you.

Is your lift old and riddled with constant problems? Perhaps a lift modernisation is the best cost-effective lift solution for you. During a lift modernisation, we replace and upgrade all old or outdated parts. This is an excellent solution for lifts over 15 years old and can vastly improve efficiency as well as ensuring the lift is reliable. Any lift with an age exceeding 15 years old can be subject to an increased chance of lift breakdowns or may malfunction more frequently, a lift modernisation can fix this, however.

A lift modernisation is a magnificent method to minimize the chance of breakdowns, and the efficiency it brings is unparalleled. When you are not wanting the upheaval of a full lift replacement, a lift refurbishment solution from us is a splendid idea. All parts we fit are open protocol and replacements can be sourced from reliable UK suppliers, ensuring swift delivery even in the event of an emergency.

As well as being efficient, lift modernisations are also extremely cost-effective as you wouldn’t need to pay for the installation of a new lift, instead, you pay for the parts and time spent on site. This type of lift solution will save you money in the long run.

In addition to lift modernisations being a cost-effective lift solution, they are also eco-friendly. A lift modernisation is environmentally friendly because instead of installing an entirely new lift, we upgrade all parts of it. The Lift is kept where it is, but we put new parts in and improve it.

We can offer lift controller replacements, lift interior upgrades, hydraulic replacements, door upgrades or replacement lift doors. We can typically get your lift fully refurbished with a new interior and all components in 4 weeks.

Furthermore, we can offer different cost-efficient lift solutions. If you are experiencing problems, please get in contact as we can assist you with any lift issues.

Recently, we attended a lift breakdown at a nursing home, situated close to our headquarters in Stoke. The nursing home lift was riddled with problems; however, it was no challenge for Nationwide Lift Services. The care home had issues with their lift doors, and the car door operator belt was damaged. Soon after the callout, our engineer Ted arrived swiftly on site.

We had a spare car door operator belt in our office unit, so we returned to site and installed the new one, we also did a full clean down of the operator. We succeeded in completing all the repair work within a 2-hour window, The client was ecstatic with our nursing home lift work.

Likewise, we understand that ensuring the nursing home lift is up and running is paramount, especially in an industry like the care sector. We pride ourselves on being an honest, 24/7 company who are known to go the extra mile for our customers. Furthermore, we can attend any callouts to your care home quickly, and we can guarantee outstanding customer service.

You can help prevent the chance of a lift breakdown by cleaning between the lift doors regularly and ensuring everyone is using the lifts properly. We always aim to get to the site as soon as possible. We can guarantee great customer service, especially for emergency callouts.

Nationwide Lift Services have a first-time fix policy, where we will aim to get the lift repaired on our first site visit (to avoid repeat visits). This approach saves you money and minimizes disruption, reducing callouts. Our lift engineers are highly experienced and are trained to repair all types of lift, including those in nursing homes.

Nationwide Lift Services have been repairing care home lifts for 30+ years. With us, you are in good hands. We can offer you advice for your nursing home lift, and we will always be honest with our customers. Get in touch so we can look after your care home lifts.

Five years ago, our directors, Kenneth Chappel and Paul Robinson, founded Nationwide Lift Services with nothing more than their vision, dedication, and a commitment to excellence.

We opened our first office in Stoke-on-Trent, which remains our head office. Since then, we’ve experienced remarkable growth and have had an excellent year from start to finish. Some of our highlights include winning significant healthcare contracts and expanding our reach.

As part of our ongoing expansion, 2024 saw the opening of our second office in Hull. This milestone reflects Nationwide Lift Services’ commitment to growth and enhancing our ability to serve customers more effectively.

We’ve also invested heavily in our team, implementing various training methods to ensure our staff are more skilled than ever. Their expertise is growing by the day, and we’re proud of their commitment to delivering exceptional service.

Our team has grown significantly this year:

• In February, we welcomed Michael, who now manages our marketing efforts and oversees the website and social media at Nationwide Lift Services.
• In April, Jamie Tappenden joined as a sales engineer and was recently promoted to Sales and Marketing Manager. Jamie brings vast experience in sales and marketing and continues to drive outstanding results.
• In August, Daniel joined us with no prior job experience and now assists our Repairs Manager, Brad. We also hired Jay, an apprentice engineer eager to learn, who has been working closely with our experienced engineer, Neil.

We’re incredibly proud of our achievements this year and are excited about the future. Our aim for 2025 is to build on this year’s success, surpassing all targets and continuing to provide top-tier lift services.

For over 30 years, Nationwide Lift Services has been looking after a wide variety of lifts. Don’t wait for issues to arise — contact us today to ensure your lifts are running smoothly.

From all of us at Nationwide Lift Services, we wish you a Merry Christmas and a Happy New Year!

Recently, we have been working closely with Hydrax for our lift modernisation projects, and their expertise has made a significant impact on the success of these initiatives. Hydrax is a highly professional and knowledgeable supplier of lift parts, with a leadership team that collectively boasts over 100 years of experience in the lift industry. This vast experience has given them a deep understanding of the challenges and needs of businesses in the lift sector, making them a trusted partner for us.

We have been doing lift modernisations for 30 years, and we can happily say we haven’t had any issues with Hydrax. They have been excellent throughout the modernisation projects.

Their staff are trained to a high standard and are dedicated to meeting the unique demands of each project. Hydrax goes above and beyond by tailoring solutions to satisfy individual requirements, ensuring that all components and systems are specifically designed for maximum efficiency and reliability. They pride themselves on their ability to deliver “Solutions by Elevation” through quality-assured design and manufacturing processes.

One of the standout aspects of working with Hydrax is their exceptional customer service. They are always available to assist, and even when we encounter difficulties such as struggling to identify a specific part, Hydrax makes it simple. All we need to do is send them a photo, and they promptly identify the part and provide a detailed quote, saving us time and effort. This level of responsiveness and attention to detail ensures that projects move forward smoothly and without delay.

Overall, Hydrax has proven to be an invaluable partner in our lift modernisation efforts. Their professionalism, extensive knowledge, and commitment to service have supported the successful execution of our projects, and we look forward to continuing our collaboration with them.

Please contact us for your lift modernisation projects.

As the winter months approach, it can cause a whole host of problems for lifts. It is important to know how to keep your lift motor room at the right temperature. A lift motor room should ideally be kept at 20 degrees. Chilly weather can lower the temperature, potentially leading to issues such as improper hydraulic fluid consistency. Here are some common problems caused by cold temperatures and how to solve them:

Reduced efficiency of lift components:
Hydraulic systems may experience thickened hydraulic fluid, causing sluggish performance or delayed responses. Electric motors may struggle to start if lubrication becomes less effective in colder temperatures, warming up the motor room is essential.

Increased wear and tear:
Chilly conditions can make oil or grease more viscous, reducing lubrication and increasing wear on gears, bearings, and rollers. Rubber or plastic parts may become brittle, leading to cracking.

Electrical problems:
Fluctuating temperatures can cause condensation on electrical components, increasing the risk of short circuits or corrosion. Battery performance or capacity may also decrease in cold conditions. Keeping the motor room at 20 degrees is important.

Control system failures:
Temperature-sensitive electronics in modern lifts may malfunction if the ambient temperature drops below their operational range. Sensors and relays may fail, resulting in miscommunication or false error signals.

Health and safety risks:
Lift engineers may struggle to work in a cold motor room, impacting the quality of repairs or routine checks. Cold-related failures could also lead to lift downtime, inconveniencing users and posing potential safety hazards.

Solutions

• Install air con systems to maintain a consistent temperature in the motor room (ideally 20c).
• Ensure the motor room has the correct air flow and flow to fresh air.
• Use proper insulation to help stabilise the temperature range.
• Schedule regular maintenance during colder months to address potential issues proactively.
• Monitor the environment with temperature and humidity sensors to track the motor room’s climate.

Contact us if you are having any winter related lift issues.

At Nationwide Lifts, we have been working closely with care homes and the NHS for many years. We understand how important it is to ensure the lifts are reliable and efficient in these critical sectors. We also understand the importance of completed risk assessments.

Often in some older care sector sites, the designers never considered a second lift or stairlift as a backup plan in case the lift went off. Our plan is to ensure we spot the future issues before they occur. Thorough risk assessments frequently help achieve safer working conditions and ensure the lift is safe.

We offer free full risk assessments every year on every site we look after. So we would look at all components and parts to ensure that all upgrades and replacements are done when required. We work closely with clients on this to ensure they have minimal downtime for the lift on site.

In the lift industry, maintenance can be rushed due to low costs that the industry charge, but we try to be different and offer this comprehensive solution. It works, and we help to reduce breakdowns on all sites.

We have worked with some key players of the care industry, delivering them exceptional service, and saving them costs on repairs. If you are a care home manager who gets busy, the last thing we would want is for you to have problems with your lifts.

We understand there are several challenges involved within the care industry. The safety and mobility of residents, many with limited physical abilities, is paramount. We are aware reliability of lifts may be a concern of yours, as efficient lifts are necessary for transporting residents between floors. With our approach to lift maintenance and comprehensive risk assessments, we aim to prevent all future lift issues for your care home.

Frequent lift breakdowns can lead to delays in care, increased risk of accidents, and less independence for residents, something we’re sure you don’t want. Regular and proactive lift maintenance can minimize these difficulties and put you at ease by ensuring that lifts are always in operation, reducing the risk of accidents, and improving the overall efficiency of care delivery. This not only enhances the safety and well-being of residents but also eases the workload of care staff, allowing them to focus more on providing quality care. Please contact us if you are having issues with your lifts.