Client Communication

Client Communication – How We Can Change Your World

Client communication is always very important for us and our customers (especially as we deal with care sector, NHS, and retail). Whether it is just acknowledging an email or confirming attendance, we keep our customers informed 24/7. Sometimes the news may not be perfect, but we believe in honesty and transparency when dealing with our customers. Our client communication skills can change your world.

According to Hubspot Research, roughly 90% of clients say an “immediate response” is necessary for support related questions. We always address issues ASAP and have had great success because of this.


We get constant positive feedback from our customers on our communication levels, and this is something our owners are dedicated to.

Our Director Paul Robinson said:

“I find it unusual when new customers tell us about leaving their old suppliers. This is more than often down to bad communication and not responding to people. We always strive to offer the best customers service we can and always work as partners with clients”. To us, excellent client communication is key.

At Nationwide Lifts, we are all about making your lift work as easy for you as possible. Throughout the process, you are guaranteed to have rapid response times, open and honest advice, and access to expert opinions. We have a team of friendly and helpful engineers who can help you.

If you are experiencing issues with your lifts, don’t wait until they become worse. Get in touch with us early to prevent further issues.

best time for lift upgrades

Best Time For Lift Upgrades?

Lifts are reliable methods of travel, and for businesses, they can be a game-changer. However, there will come a point where your lift will need an upgrade, so when is the best time?

Well, the industry normally recommends that if your lift is over 15 years old, it may be time for a lift upgrade.

Outdated or old parts – If the parts for your lift are past their life span or not fit for purpose, this could be why your lift is breaking down. If this is the case, we highly recommend upgrading them.

Persistent breakdowns – if your lift is always breaking down, even after a recent repair or maintenance visit, it could mean your lift is reaching the end of its life. A lift upgrade can resolve this and reduce the chance of further breakdowns.

High energy usage – High energy usage can mean unnecessary harm for the environment, and a lift reaching the end of its life can contribute to this. A refurbished lift is less energy consuming than a replacement lift and better for the environment.

Non-compliance with newer safety regulations – If your lift is old, it might mean its not complying with current safety regulations. Investing in a lift upgrade can ensure it complies with all lift regulations.

Quick Delivery and Installation – Parts for the lift refurbishment can take roughly 2 to 4 weeks to arrive. For the refurbishment itself we can install it within roughly 7 working days. In comparison, a new lift can take anywhere from a few weeks to several months.

A lift refurbishment is an excellent investment that can stand the test of time. It can turn an old faulty lift to an efficient, reliable ride that seems like its brand new. Lift upgrades have untold benefits such as:

  • Improved Performance and Longer Lifespan
  • Minimal Disruption For Your Business
  • Environmentally friendly
  • Cost Effective

If your lift is in need of an upgrade, Nationwide Lifts are here to help! With vast experience in lift upgrades and a team of expert engineers, we can upgrade your lift and have it in ship shape. Get in touch today.

Platform Lift Replacement

Platform Lift Replacement

Here is a great example of a platform lift replacement job we have recently done at a care home. The old lift on site was unrepairable, and the client did not have the budget for an expensive passenger lift that would have needed extensive building work.

This lift is a disabled access solution and a back up to the other passenger lift on site.

We removed the old lift, fitted new landing entrances and a new platform lift within 4 days.

We had some great feedback from Silvia on site who is the care home manager “may I say thank you very much for a very professional and efficient job done by your team”.

Before

Platform Lift Replacement

After

Nationwide Lifts has extensive experience in all things lifts. Platform lifts are also one of our strong suits. We can offer platform lift replacement, which will save you hassle, multiple trades, and costs.

For platform lifts, we can do all associated building and electrical work. Platform lifts are excellent disabled access solutions, and investing in one can make the world of difference.

If you require any form of assistance regarding lifts, get in touch today. Don’t wait until theres a major issue as we can help before it becomes a bigger problem.

Investing in young people

Investing In Young People And Its Benefits

Investing in young people can reap great rewards, after all they are our future. Our trainee lift engineer Jay, is 24 years of age and is on his way to become one of the next generations lift geniuses.

He joined the company a while ago now, hungry and ready to become an expert in all things elevators. Fast forward to today, he is extremely knowledgeable at a young age and is learning more and more daily.

Jays Learning Journey With Nationwide Lifts

During his time with us, he has learned lots about all things lift. He has also achieved several qualifications, his work doesn’t go unnoticed as clients have commented about his good attitude and approach to work.

As well as this, he is beginning his journey to achieve an NVQ level 3, further cementing his place in our industry.

Benefits Of Investing In Young People

  • Future proofs your business
  • Input from another generation
  • Effective way of thinking
  • Keen to learn and improve

Jay is a credit to our company and we look forward to seeing how he progresses.

As a highly experienced lift company, we always welcome new talent to join our team. We believe teamwork makes the dreamwork and our staff are an excellent example of that. Do you need help? well look no further as we can help you with your lifts. Get in touch today.

One Stop Solution

One-Stop Solution For Platform Lifts

We offer the complete client solution for platform lifts and disabled access solutions. We can not only supply and install the new platform lift but offer a one-stop solution to save the client hassle, multiple trades and costs.

Platform lifts offer many features and benefits for end clients including:

  • Cost effective (half the cost of some conventional lifts)
  • No lift shaft required (saves huge space and costs)
  • No lift pit required (cost saving)
  • Reduced headroom space (fits in with no building work needed)
  • Quick Delivery (6 weeks as opposed to 16 weeks for some lifts)
  • Quick Installation (2 to 3 days as opposed to 4 weeks for some lifts)
  • Runs on single phase power only (big savings on power and install)
  • Various platform sizes available to suit all projects and building restrictions.
  • Supply, install and test of lift.
  • Electrical work associated with lift.
  • Building work associated with lift.
  • GSM and Sim so no need for phone lines.
  • Finishing of all lift areas (walls, floors, lighting).
  • Maintenance for the future.

Nationwide Lifts have a great deal of experience in the lift industry, including one-stop solution passenger lifts. With expertise spanning 30+ years, we have built up an excellent portfolio of customers across multiple sectors. We pride ourselves on communication and efficient, we aim to make your lift work easier.

Get in touch today for any lift related enquiries.

lift service questions

Lift Service Questions That Are Commonly Asked

Nationwide Lifts have been doing lift servicing for 30+ years. We take pride in pristine quality service and excellent customer service. What are the benefits of using us? here are some good reasons you should use Nationwide Lifts.

Benefits of Lift Service with us

  • Traditional lift service
  • First time fix policy on repairs
  • In house engineers with vast experience on different types of lifts
  • Flexible service packages starting from £40 per visit
  • 24/7 service throughout the UK
  • Excellent communication with customers, staff, and suppliers
  • Privately owned UK business with 30 years experience
  • Excellent reference customers and reference sites
  • All new lifts and modernisation work done via own engineers
  • LOLER inspections

Understandably so, you may have some questions regarding our lift servicing. Here are some commonly asked lift service questions.


Yes, you must have a service contract in place for all lifts. You must also have regular LOLER inspections for your lifts.

You must have a minimum of two lift service visits for passenger lifts and one service visit for goods lifts. This is the same for LOLER inspections too.

Nationwide Lifts do traditional lift maintenance and advise customers to have three visits per annum to ensure that you never go beyond 6 months. We also consider age of the lift, usage and client or consultant requirements. We find that doing more traditional lift servicing helps reduce callouts and downtime as we spot issues before they occur.

A lift service cost is anywhere from £40.00 per visit to £100.00 per visit. This depends on the type of lift, size, storeys and site requirements.

Are your service levels slow? it doesn’t need to be. With us we can guarantee high-quality lift service. Get in touch today if you are experiencing problems.

lift refurbishment in bradford

Lift Refurbishment In Bradford

This week we finished a lift refurbishment in Bradford, West Yorkshire. The lift in question was over 25 years old and in desperate need of an electrical and hydraulic upgrade. Parts had now become obsolete, and the client was having continued electrical problems.

Here is what we did.

We replaced the control panel to a more modern and efficient lift control system with LIMAX levelling and great diagnostics for our engineers on site. The lift will now run in a much more reliable manner. All components we replace are open protocol and sourced in the UK. Our engineers are very used to installing DMG control systems now making the install process seamless.

lift refurbishment in bradford

During our time working on the lift refurbishment, we upgraded the complete hydraulic system to ensure the lift ran smoothly, safely and more efficient. We replaced the hydraulic tank, pump, valve block, oil and ram seals. We continue to use Blaine EV100 which offers a reliable, safe and smooth ride with excellent levelling.

We also always upgrade the door safety edges, car door overhaul, car lighting, shaft lighting, car top controls, auto-dialler with alarm, GSM and sim. This gives our client the complete package.

  • Delivery in 4 weeks.
  • Installation within 2 weeks.
  • Lift becomes more efficient, reliable, and safer.
  • Better on the environment than replacement.
  • Literally no building disruption, so clients can continue with their duties.

Thank you to Shorts and Blain Hydraulics for the help on this project. If you require any assistance please feel free to get in touch with us.

platform lift cost?

Platform Lift Cost?

How much does a platform lift cost? Typically, platform lifts cost between £15,000 and £25,000. Do you need a platform lift replaced or installed? We can be of assistance.

Platform lifts are an excellent disabled access solution for your building. They are excellent for schools or buildings with few floors. We offer an extensive range of platform lifts, as well as bespoke and replacement lifts. As well as this, we also offer Step Lift solutions.

All of our platform lift range adheres to safety and legal regulations, like the European machine directive 2006/42/EC. If space or budget restricts using a passenger lift, and disabled access is needed, platform lifts are the optimal solution.


Platform lifts have great benefits for any building where disabled access is key. Our platform lift range offers our clients many features and benefits including:-

  • Quick delivery & installation (Minimal disruption)
  • No lift shaft or pit required (Freeing up space)
  • Cost-effective (Budget-friendly)
  • Quiet and energy efficient (Better on the environment)

Nationwide have vast experience in all things platform lifts. With expertise spanning 3+ decades, we are well-equipped to help you. As well as this, we have engineers who are trained in all types of lifts and manufacturers. No matter what the issue is, we can be of assistance.

We are in operation 24/7. Furthermore, we aim to respond to emails within 24 hours.

Our staff answer calls, meaning you will always be on the phone to our staff, rather than a call centre. If you are experiencing issues or have another lift-related query, fear not. We can help you.

student accommodation lift solutions

Student Accommodation Lift Solutions

Student Accommodation buildings transport countless students daily. For disabled students especially, efficient and reliable student accommodation lift solutions are paramount.

Nationwide Lifts have an impressive portfolio of Student Accommodation companies that trust us as their lift supplier. For over 30 years, we have been providing our services to companies across the UK. We can offer you lift repair work, lift maintenance, lift modernisation or help with your LOLER inspections.

We go the extra mile for all of our customers and we like to ensure everything is correct and working properly before leaving site. With us, you can expect top quality service and honest advice throughout our time on site. We work to save you money in the long run and reduce issues, helping you is in our best interest.

As well as all this, we are 24/7 and all phone calls are answered by our staff and not a call centre.

Our student accommodation lift solutions can benefit you in numerous ways. Using us as your lift supplier, you can save money. We work in a way that is budget-friendly and ensures you save money on your lifts. In the long run, our methods are excellent and also make your lifts work better.

In addition, we tailor make our work to suit you, which further helps you save money.

If your lifts are problematic, we can be of assistance. Get in touch with us and we can help you.

step lift installation

Step Lift Installation In Stoke

At Nationwide Lifts we offer Step Lift installation in Stoke, if you are not in stoke we can still provide however.

A step lift (which is occasionally confused with a stair lift) is an excellent disabled access solution for low travel issues. They provide exceptional access for wheelchair users.

Step lifts are used for short travel mainly. They are often used for buildings that have elevated entryways that would normally need steps to enter. In addition to this, they are made using more robust materials. this type of lift is great in any building where the travel is 1m or less.

We install step lifts in all sorts of buildings. Step lifts are an investment that stands the test of time. Whether you are a care home, school or any building where disabled access to the entrance is important, Step lifts are the correct way forward.

  • Best lift solution for short or single flights of stairs.
  • Allows Disabled users to be lifted while staying in their wheelchairs.
  • Quick to install, often taking only one day.
  • No building work required.

For any building with higher up entrance ways or single flights of stairs, Step lift installation is the perfect option. We have 30+ years of experience in installing step lifts.

We installed a step lift for a local school based in Stoke. The school were in need of an efficient disabled access solution. That’s when Nationwide came in and saved the day.

We completed the step lift installation, with no building work required, all in a short timespan. In the end, The school were ecstatic with our work, citing our exceptional customer service and working methods. They have even shown interest and said they are looking forward to working with us again.

Does the thought of a step lift in your building interest you? Get in touch with us and we can help.

Nationwide Teddy Bear

Nationwide Teddy Bear

The Bear, that services your lifts with care, meet our Nationwide teddy bear. Just like our engineers, he is extremely reliable. He is everything good about a lift company in teddy bear form.

We have been handing these personalised teddies to sites around the local area. He has also made appearances in Hull.

We hope gifts like this are a warm welcome to any potential client. The teddy rollout is part of our mission to go and see local businesses with the promise of excellent lift service.

As a business owner, having to keep on top of your lifts can be challenging. However, Nationwide can make this easier for you.

We hope our teddy bear is a warm reminder that if they need help with their lifts, we are here.

Here is our Nationwide teddy bear in our Stoke office, hard at work.

And here is our Nationwide teddy bear, making himself comfortable in our hull office.

We are a Stoke based lift company, but we do work all over the nation. During our extensive time of operation, we have helped businesses across the nation. Whether your company is big or small, we will provide exceptional customer service for you.

Please click on the questions below to learn more about us:

What services do Nationwide Lifts provide?

Nationwide lifts can provide you with high quality services, such as lift maintenance, lift repairs, lift breakdown assistance, lift refurbishment and help with your LOLER inspections.

Nationwide are always here to help. Make your lifts work better today by getting in touch.

care home specialists

Care Home Specialists

As care home specialists, we know a working lift is necessary to assist disabled residents in moving around. As well as this, it ensures that business in the care home runs smoothly and without issues. We are well aware of how much of an issue a problematic lift can be for you. Whether it’s broken down, faulty, inefficient or another issue, its best to contact your lift supplier as soon as possible.

Why Choose Nationwide Lifts?

Nationwide lifts have vast experience in the care sector, in fact we are care home specialists. For over 30 years we have helped lots of care homes, big and small with their lifts. We have built up a reputation over the years as a reliable lift supplier who goes the extra mile for all our clients.

We understand budget may be a concern, but fear not as we are cost-effective and investing in your lifts saves you money and grief in the future.

Investing in your lifts with us is an excellent thing to do. Here is how we can help:

Improve response times to breakdowns

Reduce repeat visits

Reduce repair costs

Identify issues before they can occur with preventative maintenance plan

Excellent communication

Whether its lift repair, lift maintenance or lift modernisation, we have you covered. We have vast experience in these services and we can give you honest and open advice about what to do with your lift.

With vast experience in the care home sector, with us your in good hands. Get in touch today and we can help you.

lift genius

Lift Genius Returns – Steve Is Back In Business

The lift genius is back. After four months off work to embark on an exciting world cruise, Steve is officially back working for us in sunny Stoke. Steve is a great lift engineer who has had decades of experience working on all things lifts, from new installs, repairs, maintenance, and modernisation.

His knowledge and skills are unmatched, and he’s earned the trust of clients across many sectors, from local care homes to large national retailers. Steve truly is a lift genius.

Steve and Neil were the first engineers in the business when our Managing Director Paul Robinson took over. Our lift genius Steve has witnessed the business grow firsthand, from where we began all the way to now, Steve has seen it all. Before his career in lifts, Steve used to work in the mines and he has had several other skilful jobs, throughout his entire life he has been a hard worker, always up ready keen to start work.

As well as being a lift genius and having an excellent work ethic, he is also a great guy; Steve is a good laugh and never complains about anything. He often enjoys going on holiday with his family and seeing different places.

Nationwide Lifts have an magnificent team of lift geniuses ready to help you, whether it’s a lift service, lift repair or lift modernisation. Our team go the extra mile to ensure your lifts are working correctly. We have been in the lift industry for over 30 years, and we have worked on all types of lifts, from platform lifts, goods lifts, platform lifts and more.

If you need assistance with anything lift-related, get in touch, and we can help. Don’t wait until issues escalate; get in contact with us today.

college in staffordshire

College In Staffordshire Lift Refurbishment

This week, we finished a lift refurbishment project for a college in Staffordshire. The lift was over 30 years old and in desperate need of an electrical and hydraulic upgrade. We needed to ensure the lift was safe and reliable. Before the lift refurbishment, the lift faced continuous breakdowns and long downtime.

What we did on site

Hydraulic Systems Upgraded

During our time working on the lift upgrade, we changed the complete hydraulic system to ensure the lift ran smoothly, safely and more efficient. We replaced the hydraulic tank, pump, valve block, oil and ram seals.

Control Panel Replaced

We replaced the control panel to a more modern and efficient lift control system with LIMAX levelling and great diagnostics for our engineers on site. The lift will now run in a much more reliable manner. All components we replace are open protocol and sourced in the UK.

Lift Door Operator Upgrade

We upgraded the old and unreliable door operator with an L&L operator package ensuring reliability on site for the long term.

Why You Should Get Your Lift Refurbished

Saving money in the long run – Old lifts are a lot more likely to breakdown, and the older it gets, the more it will breakdown, costing you more money in the long run and lots of downtime. If a lift is over 15 years old, we recommend getting your lift refurbished which normally includes the control system, door operator and hydraulic system.

More eco-friendly – Lift refurbishments are more eco-friendly as opposed to a new lift replacement as you only replace the main components. This saves throwing away lots of components and parts which is better on the environment.

Minimal Disruption for Your Business – This type of lift project causes less disruption; instead of dealing with the hassle of taking the lift out and putting a new one in, we simply replace the key components and parts. Delivery time is between 2 and 4 weeks.

We can normally upgrade a lift within one to two weeks, ensuring reduced downtime compared to new lifts. A new week can typically take over 8 weeks.

College In Staffordshire Overview

Time it took to complete – 10 working days

Lift Age – Over 30 years old

Project Type – Lift Refurbishment

Engineers who completed the work – Ted and Jay.

If you have a problem lift, please contact us for a lift modernisation quote. We aim to respond within 24 hours, and we would be more than happy to work with you.

Mr Nationwide

Mr Nationwide – Craig Corbett (engineer)

From serving in the British Army to servicing lifts, lift engineer Craig Corbett, has always given his heart and sole. He has been with us for three years, originally starting on bespoke installation jobs in London. Throughout his time with the company, he has proven to be an exceptional engineer who has a high work ethic and a good attitude.

Craig is always up early and ready for work. We are lucky to have Craig as part of the team as he has the ability to do new installs, modernisation work, repairs, breakdowns, and service. He is extremely loyal to the company; in fact, that is why we call him Mr Nationwide.

In his spare time, Craig likes to watch Stoke City Football Club, eat out and have a few beers with his mates. It is not just lifts with Craig, but they have become an important part of his life the last few years, this further earns him the title of Mr Nationwide.

We have an excellent team of engineers ready to assist you, whether it’s a lift service, lift repair or a lift modernisation our team work around the clock to ensure your lifts are working correctly. We have been in the lift industry for over 30 years, and we have worked on all types of lifts, from platform lifts, goods lifts, platform lifts and more.

If you need assistance with anything lift related, get in touch, and we can help. Don’t wait until issues escalate, get in contact with us today.

yasmin breaks nationwide lifts repair sales record

Yasmin Breaks Sales Record at Nationwide Lifts

This year has been a game-changer so far, with exciting new projects galore and excellent new customers. Six months ago, Yasmin joined Nationwide Lift Services, and ever since then, she has been a fantastic addition to the company.

Yasmin’s good attitude and work ethic makes her a great asset to our company. She never complains and gets her head down, and has done some exceptional work for our company. As well as being a hard worker, she is also a good laugh in the office, making us all laugh throughout the day. As well as getting work done, she is excellent to have around.

Recently, she became our repairs manager and it was a choice that paid off. She has just smashed our Repair Sales this month and recorded the best month EVER, beating the previous most Repair Sales by a significant margin.

Why Choose Nationwide For Your Lift Repairs

We offer 24/7 coverage throughout the UK for all types of lift repairs. Our engineers have vast experience in all things lift. We can complete all lift repair work on any type of passenger lifts, goods lifts, cabin lifts, platform lifts and access products. In addition to our engineers, Yasmin is a key part of ensuring our service runs smoothly. Yasmin and the engineers collaborate excellently to ensure the best possible service.

We look after many exciting sites with various passenger lifts, goods lifts and platform lifts as part of our current portfolio. With some excellent reference sites and reference customers in the UK, repeated work from these customers has allowed us to grow, and Yasmin has aided significantly in this growth.

Why choose Nationwide Lift Services for your lift repair work? Our strong, focused team will work to get your lift up and running first time by finding the root cause of problems. As well as this, we aim to reduce costs and maximize efficiency by keeping your lifts in good working order.

We can help to extend your lifts lifespan and reduce the likelihood of costly breakdowns or repairs. Need assistance? Get in touch today and we can help.

care home lift

Care Home Lift Installation With Nationwide

Our Home Lift range is specially designed for residential care homes and nursing homes. Nationwide Lift Services has over 30 years of experience in the care home sector and we know how important it is for care homes to have a dependable lift on site. Our care home passenger lift is perfect for existing buildings.

Our Home Lift offers clients huge cost savings and is a perfect replacement for low rise existing buildings. A Home Lift can benefit you in the following ways:-

  • Competitive costs starting from £20,000.00 for a 2 stop DDA size passenger lift
  • We will utilise your existing shaft dimensions, pit, and headroom (so no need for building
    work – SAVING you upwards of £50,000.00 on a replacement lift project).
  • Quick delivery between 6 and 8 weeks.
  • Quick installation of typically 2 weeks.
  • All work done in-house by Nationwide, including old lift removal, electrical and building work.
  • Utilise existing motor room space with no need to amend.
  • Fully bespoke range of sizes and designs to fit all existing buildings.
  • Large range of interior choices, doors, and sizes.
  • All new lift installations are done by our in-house experienced lift engineers.
  • 2 years warranty on all products as standard.

Why You Should Use Nationwide Lifts For Your Home Lift

Nationwide Lift Services specialise in home lifts, which are perfect for existing buildings (replacement lifts) or when customers require specific sizes, loads, or designs. Although we have a standard range of passenger lifts, we also have a full selection of bespoke passenger lifts. Our custom passenger and goods lifts start at 2 people and go up to 5000kg. Our lifts are ideal for an existing building that needs a new lift or replacement lift.

We also offer all associated works with the lift such as lift removal, building work, electrical work and finishing afterwards ready for a test. In other words, we can do everything for you.

Our range of lift products are fully bespoke, and we can offer any size, load, or interior/doors you require. If we can help with any new projects, whether you need a site survey, budget, drawings, specification, or tender. If you are interested in a new lift, get in touch.

goods lift installation

Goods Lift Installation With Nationwide Lifts

We can offer goods lift installation for your company. Have you ever considered using a goods lift for your business? A lift for goods movement can be an exceptional solution for new or existing buildings and offer safe movement of goods between floors.

This can save busy factories or any workplace a lot of time moving items around a building, but also it is much safer than other alternatives.

Nationwide Lift Services have been supplying and installing goods lifts across the nation for well over 30 years. In our time in operation, we have built up an impressive portfolio as a reliable lift supplier.

We have successfully installed over 1100 lifts for various end clients, contractors, architects, and consultants. We have installed all types of goods lifts including bespoke lifts, replacement lifts, goods only lifts, service lifts, and dumbwaiter lifts.

Whether its a goods lift installation or a replacement, we can do this for you at a competitive price.

We offer the complete range of goods lifts products, all of which are fully open protocol including:-

  • Dumbwaiter lifts from 50kg to 100kg
  • Service lifts from 100kg to 500kg
  • Goods only lifts from 500kg to 2000kg (attendant use option)
  • Bespoke lifts
  • Replacement lifts
  • Goods lifts from 500kg to 10000kg
  • Goods Passenger lifts 500kg to 10000kg

We can also offer a one-stop solution for all goods lift projects. Our works can include removal of old lifts, associated builders-work, electrical work, lifting beams, scaffolding and fall-gates. We have a goods only and goods with attendant lift that comes with its own shaft.

Are you interested in a goods lift? Get in touch with us and we can handle the goods lift installation.

Care Sector Lifts

Care Sector Lifts – Solutions for Care Homes

Do you work in the care sector and have constant lift issues? Perhaps we are the company for you.

Running a care home can have ups and downs (A bit like a lift). We understand the issues caused by a non-working lift, such as disruption and a whole other host of problems.

An out-of-service lift is not only inconvenient, it also means it’s harder to get residents with movement difficulties to traverse from floor to floor.

We aim to resolve all difficulties with your lift as efficiently as possible, all while causing minimal disruption.

Rest assured, with us as your lift provider, our expert engineers will blow you away with their excellent working methods. We have worked with some of the biggest care home groups in the UK.

We always promise that we maximise our time on site carrying out lift maintenance, which helps us spot potential issues before they happen. It also ensures that the lifts are safe, reliable, and in line with regulations.

We work as partners with our customers and offer a traffic light system for lift repairs, which helps budget for urgent work and work in the future. We also try to lose the industry jargon and have a chat through, so they know what work needs to be done.

Tailor-Made Lift Solutions for Care Sector Lifts

Our bespoke lift service packages can be crafted to suit your needs. We can offer conventional contracts or comprehensive solutions for your lift servicing. However, we evaluate factors like type of equipment, usage, age, and client budgets prior to deciding the method that works for you.

Doing the right lift service on your site is really important to maximise the life cycle of your lift. Lift maintenance for care home group businesses is essential.

At Nationwide Lift Services, we have built a reputation across the care industry of being one of the greats when it comes to lift work. Want to find out if it’s true? get in touch with us.

We have extensive experience with care sector lifts, our methods of work are easily adaptable to you. Get in touch with us today.

first-time fix lift repairs

First-Time Fix Lift Repairs

Nationwide Lifts believe in efficiency and saving you money on your lift repairs. To reinforce our beliefs, we have a first-time fix policy in place for all lifts. We aim to get the lift up and running, and fully repaired on the first site visit.

Our first-time fix lift repairs are excellent because we utilise our time efficiently on site to ensure your lifts are repaired. The main benefit of a first-time fix being a fully repaired lift, with work completed in one site visit.

Why The First-Time Fix Policy Is Good

Our approach to lift repairs can save you money and time, our first-time fix policy ensures no repeat visits. If a second visit is required, however, we will communicate this with you.

Why choose Nationwide Lift Services for your lift repair work? Our strong, focused team will work to get your lift up and running first time by finding the root cause of problems.

Reducing costs and maximize efficiency is something we are known for, this is why first-time fix lift repairs are exceptional. We can help to extend the lift’s lifespan and reduce the likelihood of costly breakdowns or repairs.

All our customers are provided with quality service and excellent communication. This is because exceptional customer service is something we heavily believe in. We work closely with our customers to understand their specific needs and requirements.

We tailor all our services to meet our customer’s unique needs, including budget, lift condition and other factors. Nationwide Lifts have been repairing lifts for over 30 years, during this time we have fixed all types of lifts for various different companies.

In addition, We also provide regular updates and feedback on the status of any repairs or maintenance work, ensuring that our customers are always informed and up to date.

Is your lift not working as normal? get in touch and we can assist you.

Rapid Response

Rapid Response: Exceptional Customer Service Every Time

Our engineer Neil recently went to a callout at a care home. He had solved the problem in 2 minutes. Not all heroes wear capes, some repair lifts. This recent callout highlights our rapid response time as well as our commitment to clients.

The client was over the moon with the rapid response to the callout, even saying:

“Neil’s response time was exceptional, ever since him attending site, we haven’t had any additional issues. If an issue did arise, we would 100% use Nationwide Lifts again”.

We will blow you away with our magnificent customer service, getting to site quicker than a cheetah running a marathon. In the event of a lift breakdown, we aim to get to the site as soon as possible.

Customers have always been impressed by our rapid response time and excellent customer service throughout the decades of us being in service. We take all feedback on board, and nothing feels better than when customers are satisfied with us. We may not be perfect, but ensuring phenomenal customer service is vital.

24/7 Operation

Rapid response times aren’t the only thing in our arsenal. Nationwide Lifts are 24/7, working around the clock to ensure your lifts are functioning to the highest possible standard.

In addition, all calls are answered by a member of staff, rather than a call centre. Our splendid team are always ready to assist you in the event of an issue. Furthermore, our staff are always prepared to pick up the phone, meaning you will not be on hold for hours.

Emails are monitored 24/7, and we aim to respond to all emails in less than 24 hours. Your email will not rot in our inbox, we ensure we solve your issues swiftly and efficiently.

Exquisite customer service is the backbone of any company, big or small. We may not be perfect, but exceptional customer service is something we take immense pride in.

Are you experiencing issues, get in touch with us today and let’s discuss the best way forward for you.

Five Cornerstones

Five Cornerstones of Our Business

Are you a fan of the band Five? If so, we bet you are ecstatic about the news of their grand comeback. They dominated the charts in the early 2000s and they were everywhere.

In addition to the music, turns out they also love lifts, a bonus. Now, maybe they are not as lift-mad as us, but it is still cool to see.

Our Office Manager Nicola Shelley is going to see them live. Who knows, potentially we will win the maintenance contract for their mansions (if only).

Five are another bunch of famous musicians who are lift savvy, alongside Taylor Lift, Kendrick Lift-mar or even Emin-elevator.

Nationwide have been in the lift industry for well over 30 years. Our masterful engineers use their expert skills to get lifts sounding their best, to us, the sound of an efficient lift is a symphony of pure success. In that aspect, we are like the five of the lift industry. Speaking of Five, here are the 5 cornerstones of our business.

Anticipative lift service with an emphasis on efficiency.
Superlative lift repair with an aim to fix on the first site visit.
Resourceful Lift Modernisation with a focus on quality.
Swift and honest approach to lift breakdowns.
Jaw-droppingly good assistance with your LOLERS.

Bet you didn’t notice the first letter of each cornerstone was an initial for each Five member, did you?

Here’s an edited video of Five promoting us (credit to their TikTok account).

When it comes to lifts, we believe we are the one for (four) you, which we are confident will equal five-star customer service.

If you are having issues with your lifts, get in touch. Don’t wait until there’s a problem, we can assist you.

cost-effective lift solution

Cost-Effective Lift Solution: Lift Modernisation

Is your lift old and riddled with constant problems? Perhaps a lift modernisation is the best cost-effective lift solution for you. During a lift modernisation, we replace and upgrade all old or outdated parts. This is an excellent solution for lifts over 15 years old and can vastly improve efficiency as well as ensuring the lift is reliable. Any lift with an age exceeding 15 years old can be subject to an increased chance of lift breakdowns or may malfunction more frequently, a lift modernisation can fix this, however.

A lift modernisation is a magnificent method to minimize the chance of breakdowns, and the efficiency it brings is unparalleled. When you are not wanting the upheaval of a full lift replacement, a lift refurbishment solution from us is a splendid idea. All parts we fit are open protocol and replacements can be sourced from reliable UK suppliers, ensuring swift delivery even in the event of an emergency.

As well as being efficient, lift modernisations are also extremely cost-effective as you wouldn’t need to pay for the installation of a new lift, instead, you pay for the parts and time spent on site. This type of lift solution will save you money in the long run.

In addition to lift modernisations being a cost-effective lift solution, they are also eco-friendly. A lift modernisation is environmentally friendly because instead of installing an entirely new lift, we upgrade all parts of it. The Lift is kept where it is, but we put new parts in and improve it.

We can offer lift controller replacements, lift interior upgrades, hydraulic replacements, door upgrades or replacement lift doors. We can typically get your lift fully refurbished with a new interior and all components in 4 weeks.

Furthermore, we can offer different cost-efficient lift solutions. If you are experiencing problems, please get in contact as we can assist you with any lift issues.

LOLER inspection assistance

LOLER Inspection Assistance – Nationwide Lifts Can Help You

At Nationwide Lift Service, we can provide you with LOLER inspection assistance. We work in collaboration with a third-party insurance company that can complete your LOLER inspections on our behalf, which helps the continuity of an excellent level of service. We have worked closely with this insurance company for many years, and they are reliable. We are sure, with this insurance company, that your LOLER inspections are done to a high standard.

The Lifting Operations and Lifting Equipment Regulations 1998 often shortened to LOLER have stringent regulations for the safe and efficient use of any lifting equipment. LOLER inspections are required every 6 months on passenger lifts and every 12 months on goods lifts. These are legal requirements that must be followed to the letter, otherwise penalties may occur.

We have looked after lifts for well over 30 years and have vast experience in sectors such as care homes, retail companies, councils, private hospitals, colleges, and schools. Throughout our time in service, we have built a reputation of being exceptional with customers, and we have also been recognised for our efficient method of working. We have also been efficient at providing LOLER inspection assistance.

We work around the clock to ensure your lifts are up to shape. Furthermore, we are 24/7 and all calls go to one of our staff members, rather than a call centre. Due to this, you are always going to be speaking to someone within the company. We also offer tailor-made quotes and service, as a one-size-fits-all approach is something we don’t believe in.

If you require a reliable lift supplier for your business, look no further. If you are having difficulties, please get in touch with us.

reliable lift supplier

Reliable Lift Supplier – Why You Should Choose Us

Selecting a reliable lift supplier can be a challenge, given the countless lift companies out there. With vast experience in the lift industry, we pride ourselves on providing excellent customer service. Our staff are known for their outstanding communication with clients and honesty. Numerous examples of successful projects and magnificent testimonials from our clients truly reflect our commitment. We often hear how much clients appreciate our unwavering dedication to them and their lift systems.

Here are some of the reasons we believe you should choose us for your next lift project.

Excellent Customer Service

At Nationwide Lift Services, we are available 24/7, and all calls are answered by our staff rather than a call centre. We ensure rapid response times and aim to attend any breakdowns as swiftly as possible. We are always honest with our clients, whether they are new or existing customers.

Vast Experience As A Reliable Lift Supplier

With decades of expertise in lift care, we have successfully completed numerous projects, including lift maintenance, repairs, and lift modernisation. Our experience contributes to our reputation as a reliable supplier in the lift industry.

Work With Several Unique Sectors

We have completed work for various industries, such as care homes, retail, colleges, schools, NHS private hospitals and councils. A lot of key players within these sectors recognise us as a reliable supplier.

Our Approach To Your Lifts

We believe in a bespoke approach rather than a one-size-fits-all solution. We offer bespoke quotes, taking into account factors such as lift’s condition, age, usage frequency and your budget before devising the best plan for your company. This personalized approach further establishes us as a reliable supplier.

Reliable Lift Supplier Focusing On Quality And Value For Money

Our combination of efficient work and quality services ensures that costs remain low. We provide comprehensive lift maintenance, allowing our engineers to spend more time on-site to identify potential issues before they escalate. This proactive maintenance can save you significant money in the long run by minimizing breakdowns. Additionally, we have a first-time fix policy for all lift repairs, meaning our engineers will strive to resolve issues during the initial visit.

If you are experiencing issues with your lifts, please contact us. We are here to help.

repairs manager

Repairs Manager Job Vacancy

The Repairs Manager is responsible for overseeing all repair sales and operations within the organisation. This role involves liaising with our engineers and clients, ensuring that repairs are completed efficiently and to the highest standards. The Repairs Manager will also liaise with other departments to ensure seamless communication and workflow, while maintaining a focus on customer satisfaction and quality control. This is an exciting role for someone in a forward-thinking company who continue to grow.

Duties

  • Liaise with engineers ensuring we find repair opportunities on all sites.
  • Quote for repairs and upgrades needed on lifts in our portfolio.
  • Liaise with suppliers in the lift industry for parts.
  • Secure and book in new repair orders.
  • Supervise and coordinate the daily activities of the repairs team.
  • Develop and implement repair processes and procedures to enhance efficiency.
  • Monitor repair timelines and ensure that all projects are completed on schedule.
  • Manage inventory of repair parts and materials, ensuring adequate stock levels.
  • Liaise with customers regarding repair status and address any concerns or queries.
  • Prepare reports on repair activities, including performance metrics and areas for improvement.

Skills

  • Must be able to use CRM systems and be good with admin.
  • Must be able to multitask and be organised.
  • Excellent problem-solving skills and attention to detail.
  • Proficient in using repair tools and equipment relevant to the industry.
  • Effective communication skills, both verbal and written with customers.
  • Ability to work under pressure while maintaining high-quality standards.

Nationwide Lift Services are a privately owned lift company who have been established for over 30 years. Our management team have over 100 years’ experience between them in the lift industry. We have an ideal base near Stoke, where we can offer nationwide coverage for all new lifts, lift service, lift repair or lift modernisation work.

Our range of lift maintenance and lift repairs are sold into local councils, schools, colleges, hospitals, property developers, care homes and flats. We offer a vast range of services and are incredibly competitive. Someone with the right attitude should gain success and achieve realistic targets.

Interested? Call us at 01782 562000 for a free no obligation chat. Alternatively, email us.

care home group

Care Home Group Contract Win: Lift Maintenance for Care Homes

Nationwide have had a great start to 2025, securing the lift maintenance for a care home group. The care home group have homes ideally based in the Midlands and North, where we have excellent coverage for our clients. They have been impressed with our magnificent customer service so far and recently said, “dealing with Nationwide Lifts has been a breath of fresh air”.

We always promise that we maximise our time on site carrying out lift maintenance, which helps us spot potential issues before they happen. It also ensures that the lifts are safe, reliable, and in line with regulations.

We work as partners with our customers and offer a traffic light system for lift repairs, which helps budget for urgent work and work in the future. We also try to lose the industry jargon and have a chat through, so they know what work needs to be done.

Our bespoke lift service packages can be tailor-made to suit your needs. We can offer conventional contracts or comprehensive solutions for your lift servicing. However, we evaluate factors like type of equipment, usage, age, and client budgets prior to deciding the method that works for you. Doing the right lift service on your site is really important to maximise the life cycle of your lift. Lift maintenance for care home group businesses is essential.

By having the correct in-house engineers and an appropriate lift service structure in place, this will save you money, issues, and downtime for all your lifts. Our lift engineers have extensive experience fixing and maintaining all kinds of lifts. We have lift service contracts for hydraulic lifts, traction lifts, platform lifts, cabin lifts, step lifts, chain-driven lifts, and hoists in place throughout the United Kingdom.

When a problem arises with your lift, don’t hesitate and make sure to contact us.

Repair sales

Repair Sales Journey Begun By Yasmine

Yasmine, who is one of our dedicated office staff, joined the company a few months ago, and she has been doing an excellent job and has proven to be a valuable asset to the company. Beginning this week, Yasmine has begun her journey into the world of repair sales. She is already enjoying it and has been receiving high-quality training throughout and will continue to learn on the job.

We have always been supportive with our staff and engineers, and we deliver them exceptional training in their roles as part of their employment. You learn something new every single day, and we strongly believe in this approach. We look forward to Yasmine’s repair sales success.

With her handling repair sales, she can assist you with all your lift repairs. As a credible lift supplier, Nationwide Lift Services possesses a great deal of experience. From passenger lifts to goods lifts, our company has partnered with clients in various different sectors both locally and across the nation. Our engineers and office staff are trained to a high level, ensuring reliable service and support at all times.

We are committed to honesty, top-notch customer service, and tailored solutions for all our clients. We aren’t believers in a generic approach. Rather, we offer bespoke quotes that are determined by your requirements, financial constraints, and the state of your lifts. We can make lift work less difficult for you by adapting to your industry, thus boosting our repair sales efficiency.

Allow us to assist you in staying ahead of your lift rather than waiting for issues to occur. Whether you require lift maintenance, repairs, modernisation, or help with LOLER inspections (in collaboration with a trusted third-party company), we’re here to ensure smooth, safe, and reliable lift performance at your company, supported by our dedicated repair sales team. Get in touch with us today.

education sector

Education Sector Contracts Gained – Continuing A Winning Streak

Nationwide Lifts have had a busy few months, acquiring contracts in various different industries. We have continued our streak of glory by effortlessly winning 2 contracts in the education sector. We have completed lift projects for many different schools and colleges over the span of an impressive 30+ years.

Disabled staff or students rely on lifts to move from floor to floor. With a large number of students across the UK having disabilities, ensuring the lifts are working efficiently is vital. We acknowledge that inefficient or problematic lifts can cause disruption in the education sector; however, it doesn’t have to be this way.

As a trustworthy lift supplier, Nationwide Lift Services offers a wealth of experience. From passenger lifts to goods lifts, our company has collaborated with clients in the education sector both locally and nationwide for years. Our engineers and office staff are highly trained, ensuring reliable service and support at every step. This new partnership with these respectable education companies highlights our unwavering commitment to honesty, excellent customer service, and tailored solutions for every client.

We recognize the frustrating nature of dealing with broken lifts or suppliers who do not deliver. That’s why we don’t believe in a one-size-fits-all approach. Rather, we offer bespoke quotes that are determined by your requirements, financial constraints, and the state of your lifts. We can make lift work easier for the education sector, by adapting to your industry.

Don’t wait for problems to arise; let us help you stay ahead of the game. Whether you require lift maintenance, repairs, modernisation, or help with LOLER inspections (in collaboration with a trusted third-party company), we’re here to ensure smooth, safe, and reliable lift performance at your local college or other facilities.

Get in touch today to see how we can support your lift needs!

Marketing Wizard

Marketing Wizard: Celebrating 1 Year of Michaels Sorcery

Today marks 1 year since Michael Robinson kickstarted his journey with Nationwide Lift Services. When he first joined us, he was doing lead generation and assisting in sales, while looking after social media and the website on the side. Today, he is a marketing wizard, his wizardry knows no bounds as he strives to improve daily.

Michael is based in our Hull office and often comes to the head office, enjoying working from 2 different environments (and a nice Indian meal).

Michael looks after the website and social media for our company. He seamlessly handles his marketing tasks like a true wizard. He first began his career with us at the young age of 19, fresh out of college and determined to learn the ins and outs of the lift industry.

Michael’s hobbies translated well into the world of work, as he enjoys creating websites in his spare time, he created a website aged 15 based off graphic design. He has a solid background in computers, studying IT and media at college for 3 years. During his time working for us, he has been responsible for generating boatloads of revenue, exemplifying his marketing wizard skills.

Nationwide Lift Services has over 30 years of experience in lift repairs and callouts, providing reliable and expert care for your lift needs. Our team offers honest advice and top-quality technician support, ensuring your lifts are in the best hands.

Nationwide Lift Services have a first-time fix policy, where we will aim to get the lift repaired on our first site visit (to avoid repeat visits). This approach saves you money and minimizes disruption. Our method of working can help in reducing callouts, our lift engineers are highly experienced and are trained to repair all types of lift.

There is no sorcery involved in our methods of working, get in touch today.